Position Summary The Dispatch Coordinator Support is responsible for assisting with the effective scheduling, preparation, and dispatch of customer orders. The role ensures products are accurately picked, packed, documented, and shipped while maintaining high standards of customer service, inventory accuracy, and workplace safety.
Key Responsibilities
Dispatch & Logistics
- Assist in coordinating daily dispatch schedules.
- Prepare shipping documentation, delivery dockets, packing slips, and transport labels.
- Liaise with transport companies and freight providers to arrange collections and deliveries.
- Monitor dispatch schedules and communicate delivery updates to customers and internal departments.
- Unload raw materials and inwards goods area
Order Processing
- Process customer orders accurately within the inventory management system.
- Verify order quantities, product specifications, and shipping requirements.
- Coordinate with key staff to ensure orders are picked and packed correctly.
- Prioritise urgent customer orders when required.
Inventory Support
- Assist with stock control and inventory accuracy.
- Investigate stock discrepancies and report issues.
- Participate in stocktakes and inventory audits.
- Ensure products are correctly labelled and stored.
Administration
- Maintain accurate dispatch records and filing systems.
- Update delivery schedules and transport documentation.
- Prepare reports relating to dispatch performance and freight costs.
- Respond to customer enquiries regarding order status and delivery.
Safety & Quality
- Follow all workplace health and safety procedures.
- Ensure dispatch activities comply with company quality standards.
- Report damaged goods, incidents, or non-conforming products.
- Assist with continuous improvement initiatives within the dispatch process.
Skills & Experience
- Previous experience in dispatch, logistics, warehousing, or customer service.
- Good computer skills, including Microsoft Office and ERP systems.
- Strong organisational and time management skills.
- Excellent communication and customer service abilities.
- High attention to detail and accuracy.
- Ability to work under pressure and meet deadlines.
- Team-oriented with a proactive attitude.
Desirable Qualifications
- Certificate in Logistics, Warehousing, Business Administration, or a related field.
- Forklift licence (desirable but not essential).
- Experience using MYOB, Excel, or similar.
Key Performance Indicators (KPIs)
- On-time dispatch performance.
- Order accuracy.
- Freight documentation accuracy.
- Customer satisfaction.
- Inventory accuracy.
- Response time to customer enquiries.
- Compliance with safety and quality procedures.
Physical Requirements
- Ability to work in an office and warehouse environment.
- Occasional lifting of light packages.
- Ability to stand or walk through warehouse areas as required
📌 Dispatch Coordinator Support (Laverton North)
🏢 Guilda
📍 Laverton North
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