Our epic growth continues, and our Digital Delivery Team is growing, we're on the hunt for an eCommerce Delivery Manager to join us full time based at our State of the art office in Cremorne, VIC.

This is a rare and exciting opportunity, perfect for an accomplished and organised team player with a background in eCommerce delivery, testing, and development pipeline planning.

About the role

Reporting to the Head of Digital Delivery, the eCommerce Delivery Manager is integral in facilitating website releases and deliveries between the eCommerce team and the development agency engaged for the Accent Group.

This role is the central point of managing BAU project delivery, contributing to scoping and solution analysis, and prioritising requirements across approximately 14 trading eCommerce sites. The role will work closely with eCommerce Project Manager, IT teams, eCommerce Trade Managers and Agency Partner to ensure that new functionality & BAU improvements are delivered in priority order.

The responsibilities will include Manage delivery across multiple streams and brands (Including new initiatives and BAU improvements)

Collaborate with the IT, eCommercevProject, and eCommerce Teams to plan and execute development releases across our eCommerce platform

Contribute to scoping and solution analysis, and translate business requirements into briefs for external agency

Manage the delivery of the solution to meet internal clients' business requirements

Manage any follow-up requirements and escalations until resolution

Plan and assist in managing and completing user acceptance testing

Leverage learnings, experience, and enhancements across the group to ensure all brands are continuously improving





Support internal clients in understanding each stage of the delivery and the priority of requirements to assist clients in achieving their objectives

Participate and assist in internal client upskilling and training activities

Manage monthly delivery budgets across streams

Build solid relationships with key internal and external stakeholders

Provide clear and concise communication to all internal parties to reduce overall effort

Identify and escalate risks to your manager

Respond to internal clients and external vendors in a friendly and timely manner To be successful you will ideally have Demonstrated 3+ years' proven experience in website delivery

3+ years' experience in managing development releases in a retail business

Technical understanding of website integration architecture and associated backend operational processes

Sound understanding of eCommerce and ERP integrations, and application/plugin solutions

Exceptional communication and meeting management skills across all business facets and with partners/vendors

Experience with collaborative task management platform technologies (JIRA, Confluence, Smartsheet, etc.)

Experience in a similar busy role within an agency (preferable)

Strong problem-solving skills, a sense of urgency, and the ability to balance competing priorities

Process driven, and an absolute ability to work well in a team as well as individually

Excellent time management skills

Excellent written and verbal communication skills Why Join Us?

At Accent Group, we believe in pushing boundaries, fostering innovation, and delivering exceptional results. If you're ready to be part of a forward-thinking team that shapes the retail landscape, we want to hear from you. In return we offer, the opportunity to work with leading global brands, generous employee discounts and development opportunities as we continue to grow.

📌 eCommerce Delivery Manager (Cremorne)
🏢 ACCENT GROUP
📍 Cremorne