Executive Level 1

Canberra, ACT

- Sydney, NSW
- Brisbane, QLD
- Adelaide, SA
- Perth, WA

$129,477 - $143,099 About The Department Of Employment And Workplace Relations We are committed to empowering futures, ensuring rights and enriching lives. We support people to have safe, secure and well-paid work with the skills for a sustainable future as we ourselves strive to be a model employer. We provide the framework for fair and productive relationships between employers and employees.

We also oversee skills development and training initiatives to support those entering the workforce or re-training to take advantage of emerging employment opportunities. With us, your work directly contributes to shaping the employment landscape. Whether you are engaging in policy development, program implementation, or direct support services, your efforts will have a tangible impact on job seekers, employees and the economy by giving them a framework to build a future anchored and realised through employment.

It is our ambition to do things differently, to create the ‘department of great jobs’– where our people reflect our purpose.

The Role

Reporting to the Director, the Business Process Manager leads a team responsible for driving business process improvement, project delivery and organisational change across the Contact Centre Branch. This role supports staff operating in fast-paced and at times psychosocially demanding environments, and contributes to building capability, confidence and resilience across frontline teams. The role provides strategic leadership, manages key stakeholder relationships, and ensures business improvement initiatives deliver sustainable operational, service delivery and customer outcomes aligned with departmental priorities Duties and Responsibilities Responsibilities of the Business Process Manager may include: Lead the development and implementation of business process improvement strategies, ensuring alignment with branch priorities,



organisational objectives and employment services reform outcomes.

Oversee the analysis, design and optimisation of business processes, driving continuous improvement initiatives that enhance operational performance, service delivery, customer experience and business capability.

Provide strategic leadership and high-quality advice on complex business, operational and program issues, applying sound judgement to support informed decision-making and organisational outcomes.

Provide product ownership and strategic direction for designated business systems, processes and service capabilities, including prioritisation, stakeholder engagement, continuous improvement and benefits realisation.

Lead the planning, governance and delivery of business improvement projects and change initiatives, managing risks, dependencies, resources and competing priorities.

Establish and maintain effective partnerships with operational, program, policy and corporate stakeholders, influencing outcomes and fostering collaboration across diverse business areas.

Lead the development of business cases, executive briefings, governance papers, reports and recommendations to support senior executive decision-making and strategic planning.

Drive a culture of innovation, continuous improvement and evidence-based practice through the use of data, insights, process improvement methodologies and emerging technologies.

Monitor, assess and manage strategic and operational risks associated with business processes, projects and organisational change initiatives,



implementing appropriate mitigation strategies and governance controls How to Apply Applications are to be submitted using the department’s eRecruit (online recruitment) system. When submitting your application you will be asked to provide: Resume and referees: A current, concise resume outlining your work experience, relevant skills and qualifications. You will also need to provide details of two referees who can confirm your current performance, conduct, suitability, and the claims made in your application.

Pitch (maximum 500 words): A statement outlining your suitability for the role, including what you can contribute and how your skills, knowledge and experience align with the position. Avoid repeating information from your resume and instead include specific examples or achievements that demonstrate your capability. Recruitment processes within the APS rely on merit.

If you choose to use AI to support you during recruitment, it’s key you understand the department’s guidelines for candidate use of AI throughout the recruitment process. The APS work level standards outline the expectations for each classification level and can be used as a guide when preparing your application.

Eligibility

Don’t meet all the role requirements? At DEWR we are dedicated to building a diverse and inclusive workforce and seek to recruit staff with a wide range of backgrounds, skill levels, disciplines and working styles. If this role resonates with you and you are excited about making an impact, but your past experience doesn’t align perfectly, we encourage you to apply anyway.

Citizenship - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.

Security

Clearance - our successful candidate is required to hold, or have the ability to obtain, and maintain a Baseline security clearance. Please refer to the Job Information Pack for more information about the role.

Job Information Pack

Opens in new window Job Information Pack Opens in new window

📌 Business Process Manager (Canberra)
🏢 Department of Employment and Workplace Relations
📍 Canberra