Group Travel Manager - North Sydney, NSW Job no: 531140

Brand: FCM Meetings & Events

Work type: Full time, Hybrid

Location: New South Wales

Categories: Sales and Customer Service Sick of booking point to point travel? Use your knowledge & travel experience in a new way! No two days are the same in this exciting MICE travel management role Be the master of your own domain - real control of your own projects and pipeline while working in a positive supportive environment.

About the Opportunity Based in North Sydney, the Group Travel Manager is the face of the FCM Meetings & Events Group Travel Team to a large mix of customers.

Group Travel

Managers must have the ultimate customer centric mindset and always demonstrate solution-based thinking. Effective communication and relationship building skills are key to ensuring our corporate customers always receive an exceptional experience. A Group Travel Manager is an expert in the booking and management of group or fully independent travel requirements for a broad range of customers including Corporates, University and Special Interest groups.

Embodying all elements of the FCM Meetings and Events brand, the Group Travel Manager is results-driven and delivers successful execution of MICE projects through customer engagement, proactivity, and excellent attention to detail.

A successful applicant will

- Show expertise in corporate travel product knowledge to deliver the best outcome for the customer & FCM M&E; - Assist in the budgeting and execution of professional and accurate business travel arrangements for our corporate accounts including air, car, hotel, and ground transportation reservations.
- Follow company procedures, account guidelines and customer service standards in; sourcing products, quoting, making travel arrangements, ticketing, ticket exchanges/changes, CRS/GDS productivity,



correct record keeping and admin entry - Be an excellent communicator and maintain a high level of professionalism - Have excellent time management skills and ability to multitask to meet deadlines - Have excellent project management skills - Show an adaptability to changing work environments and stakeholder requirements - Work as a team member or individual to complete all related project functions related to servicing the client.
- Maintain favourable working relationships with key internal and external stakeholders - Demonstrate a proactive approach in providing solutions to complex logistical challenges - Expertise in fares and complex itineraries, amazing attention to detail and a passion for customer service.
- Based in North Sydney All About You - GDS: SABRE- essential - Microsoft Office skills - specifically excel - essential - Major airline group booking platforms -experience preferred - Event Management Technology - Events Air/Cvent experience preferred - Previous Group Travel /MICE experience (3 Years) preferable - Previous experience in customer facing roles What’s In It For You First Year OTE $90,000 - $100,000 (comprising $55,000 base + uncapped monthly incentives) + super Initial training wage set at $75,000pa in place for your first 6 months to ensure a great foundation Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd Our People:



FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability Development: Individualised Learning & Development pathway options Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym Mental Health: Support and Employee Assistance Program for staff and family Social: Regular awards nights, social team-building and industry events, with the prospect to attend global conferences (Bangkok in 2026, Sydney in 2027) Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave Applications close:

📌 FCM Meetings & Events - Group Travel Manager - North Sydney, NSW (City of Sydney)
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📍 City of Sydney