We are a small Boutique Hostel located in St. Kilda looking to recruit an ambitious, outgoing, well rounded Front Desk Receptionist.

The successful candidate will be responsible for overseeing delivery of day-to-day running of the Hostel; delivering exceptional customer services which exceeds expectations.

Your role will include but is not limited to the following:

- maintain accurate online hostel reservations and respond to customers requests and feedback.
- oversee a high quality housekeeping service alongside project managing maintenance works.
- be responsible for growing accommodation bookings and optimising occupancy including preparing future financial projections and monitoring and reporting on sales performance.

Your Skills and Experience
- Managed daily operations using Beds24: Oversaw a multi‑bed hostel inventory in Beds24,



synchronising rates and availability across multiple channels and preventing overbookings.
- Optimised channel performance: Updated availability, pricing and promotions on platforms such as Booking.com, Hostelworld and Expedia to maximise occupancy and daily revenue.
- Maintained digital presence: Created engaging social media content showcasing hostel events and local culture, increasing audience engagement and direct bookings.
- Delivered exceptional guest services: Welcomed international travellers, coordinated social activities and resolved guest issues promptly to support high review scores and repeat stays.

📌 Front Desk Receptionist (St Kilda)
🏢 Urban holdings
📍 St Kilda