Join a growing boutique accommodation business delivering exceptional guest experiences in the heart of Docklands.

Aerie Stays is a premium serviced apartment operator specialising in high-quality accommodation in Melbourne's Docklands. We pride ourselves on providing a seamless guest experience, combining the convenience of apartment living with the service standards of a premium hotel.

We're looking for a friendly, organised and proactive Guest Services & Reservations member to join our team. This is a varied role that combines guest communication, reservations, administration and operational support, making it ideal for someone who enjoys hospitality and thrives in a fast-paced environment.

Based in our Docklands office, you'll play an important role in ensuring every guest enjoys a smooth and memorable stay while supporting the day-to-day operations of our growing business.

About the Role

Working closely with our General Manager, you'll support the daily operation of Aerie Stays by managing guest communications, reservations and administrative processes that help deliver an exceptional guest experience. You'll communicate with guests before, during and after their stay, liaise with housekeeping and maintenance teams, and assist with the coordination of daily operational activities. Every day is different, and you'll enjoy a role that offers variety, responsibility and the opportunity to make a genuine contribution to a growing business.

Key Responsibilities

Guest Services

- Respond to guest enquiries via phone, email and online booking platforms, including Booking.com, Airbnb and Expedia.
- Manage reservations,



booking amendments and guest communications.
- Contact guests prior to arrival to confirm important booking information and special requests.
- Provide friendly, professional assistance before, during and after each stay.
- Maintain accurate guest information and booking records within our property management system.
- Assist with guest arrivals, departures and occasional on-site check-in support.

Operations Support

- Assist with the daily coordination of arrivals, departures and housekeeping schedules.
- Communicate with housekeeping and maintenance teams to support smooth day-to-day operations.
- Monitor apartment readiness and assist in resolving operational issues.
- Support inventory management, key handling and general office administration.
- Assist the General Manager with operational and administrative tasks as required.

Administration

- Process guest payments and reservation administration.
- Maintain accurate booking and guest records.
- Assist with invoice reconciliation and reporting.
- Complete general administrative duties to support the business.

About You

We're looking for someone who enjoys helping people, has excellent attention to detail and takes pride in delivering outstanding customer service.

You'll ideally bring





- Previous experience in hospitality, accommodation, tourism or customer service.
- Excellent written and verbal communication skills.
- Strong organisational and time management skills.
- A professional and friendly telephone manner.
- Confidence using computer systems and learning new technology.
- The ability to manage multiple tasks while maintaining accuracy.
- A positive attitude and willingness to work as part of a small, supportive team.
- Experience with RMS or another property management system is desirable but not essential.
- Experience with Booking.com, Airbnb or Expedia is an advantage.

Why Join Aerie Stays?

At Aerie Stays, you'll be joining a growing boutique business where every team member makes a genuine contribution.

We offer

- A supportive and collaborative team environment.
- A varied role with exposure to all aspects of a premium accommodation business.
- The prospect to build valuable experience across guest services, reservations and hospitality operations.
- A modern Docklands office location.
- Ongoing training and support.
- The opportunity to transition into a full-time role as the business continues to grow, with increasing responsibility and career development opportunities.

If you're looking for a role where you can develop your hospitality career, enjoy variety in your work and be part of a growing business committed to delivering exceptional guest experiences, we'd love to hear from you. Please apply with your resume and a brief cover letter outlining why you'd be a great fit for the Aerie Stays team.

📌 Guest Experience & Reservations (Part Time) (Docklands)
🏢 Aerie Stays
📍 Docklands