About us An exciting opportunity now exists to join Novotel St. Kilda during a transformative new chapter as the hotel evolves into one of Melbourne’s most exciting lifestyle hospitality destinations.
As part of a privately owned hospitality group operating a successful collection of hotels and businesses across Australia, you will enjoy the unique advantage of working within a family-built culture with ERDI Group while also being connected to globally recognised hospitality brand through Accor.
Positioned in the heart of iconic St. Kilda, Novotel St. Kilda is being reimagined as a vibrant lifestyle hotel delivering elevated guest experiences through contemporary hospitality, dynamic Food & Beverage venues, and market-leading Conference & Events experiences.
About the role
We are looking for friendly team players to be a part of our Front Office team!
Responsibilities include but are not limited to:
- Providing exceptional customer service by responding to guests request promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Maintaining a proactive approach to complaint handling and being confident in resolving issues.
- Maintaining procedures in relation to credit and cash transactions and accounting documentation.
- Actively promote and sell special promotions or facilities available within the hotel.
- Answer all correspondence and enquiries either via the phone or email.
- High level personal presentation.
Skills & Qualifications The successful candidate will have:
- Experience in a similar role.
- Excellent written and verbal communication skills.
- Delivers a high level of customer service in a professional manner.
- Experience with Opera or HOTSOS is preferred but not essential.
- Confidence in juggling multiple responsibilities and thrives in a rapid-paced environment.
- The ability to quickly build rapport with guests and handle any potential complaints.
- Highly organised with excellent time management skills.
- Adaptable availability to work on a rotating roster including mornings, afternoons, and weekends.
Benefits
- Opportunity to be part of both Erdi – one of Australia's largest privately and independently owned Hotel groups – and Accor, a leading global hospitality company.
- Exceptionally generous accommodation discounts for you, your family and friends.
- Food and beverage discounts.
We value passionate and energetic employees who love what they do. In return, we will provide you with a fun working environment in an amazing new hotel with a excellent team to learn from. Furthermore, we foster an environment that rewards and recognises you and provides you with the opportunity for career progression.
If you are an experienced Hotel Receptionist seeking a new challenge and career opportunity, apply now!
Only shortlisted candidates will be contacted.
📌 Guest Service Agent (St Kilda)
🏢 Novotel
📍 St Kilda
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