About the Role

We're looking for a Head of Operations to own how the agency runs day to day. You'll design the processes, systems, and team structure that let us deliver consistently as we grow- coming from an agency background where you've seen firsthand what breaks at scale and how to fix it. Key Responsibilities

Design and implement operational processes and SOPs across departments

Oversee resource planning, team capacity, and project delivery timelines

Own the internal tool stack -evaluating, implementing, and maintaining project management, CRM, and reporting systems

Build and manage hiring, onboarding, and performance processes on the operations side

Define and track operational KPIs, identifying and driving efficiency improvements

Manage a small team of operations/admin staff





Partner with department heads to remove delivery bottlenecks What We're Looking For

5+ years in an operations leadership role, ideally within an agency setting

Strong project management skills and comfort with PM/workflow tooling

Experience implementing or overhauling operational systems and processes

Prior experience managing a team

Excellent organizational and cross-functional communication skills

Able to work hours aligned to the Asia/Oceania region Nice to Have

Experience scaling operations through a period of headcount growth

📌 Head of Operations - Agency Experience (Australia)
🏢 Lion Advisory
📍 Australia