HubSpot & Customer Support Coordinator

Newly Created Temp Position | Work Directly with the CEO | Bayswater

Do you know HubSpot inside and out, enjoy helping people and love being the person who keeps everything running smoothly? We're partnering with a well-established, member based organisation in Melbourne's eastern suburbs to recruit a newly created HubSpot & Customer Support Coordinator.

While HubSpot experience is essential, this position is about far more than maintaining a CRM. You'll become a trusted support person across the organisation, working closely with the CEO and wider team to keep day-to-day operations running efficiently.

If you're someone who enjoys variety, thrives on solving problems and naturally takes initiative, this could be an outstanding opportunity.

The Role

Approximately 40% of your role will focus on HubSpot, ensuring CRM records remain accurate, organised and up to date. The remaining 60% will see you supporting the wider business across customer service, administration and office coordination.

Your responsibilities will include

- Maintaining and updating HubSpot CRM records
- Creating lists and supporting reporting within HubSpot
- Managing a shared inbox and triaging enquiries
- Answering and directing incoming phone calls
- Providing exceptional customer service to members and stakeholders
- Supporting the CEO and wider team with administration
- Liaising with an external IT provider regarding internal requests
- General office administration
- Assisting with projects and member communications as required

About You

To be successful, you'll ideally bring:
- Strong practical experience using HubSpot (this is essential)




- Confidence maintaining CRM data integrity and pulling reports or lists
- Previous administration or office coordination experience
- Outstanding customer service and communication skills
- A warm and professional phone manner
- Excellent organisational skills and attention to detail
- Confidence working independently
- Strong initiative and problem-solving ability

More importantly than your background, we're looking for someone who naturally takes ownership, enjoys figuring things out and doesn't wait to be told every next step.

This Role Isn't For Everyone

This position isn't the right fit if you:
- Have only basic exposure to HubSpot
- Are looking for a dedicated CRM or data administration role
- Prefer highly repetitive work with little variety
- Don't enjoy answering phones or dealing with customers
- Require extensive training before becoming productive

What's on Offer?

- Newly created temporary role with genuine variety
- Work closely with an approachable CEO and collaborative leadership team
- Opportunity to become a key person within a close-knit organisation
- Monday, Tuesday & Thursday
- 9:00am - 5:00pm
- Bayswater location
- Supportive, friendly and qualified culture

Before You Apply

HubSpot experience is a key requirement for this role.



We're specifically looking for someone who has confidently used HubSpot beyond basic data entry and can maintain CRM records, generate lists and support the wider team with minimal training and who loves working in customer service.

If that sounds like you, we'd love to hear from you.

Why work with Tradewind?

Tradewind Australia is a multi-award-winning recruitment agency, recognised nationally for delivering exceptional candidate experience across the education, social and community services sectors.

We partner with leading organisations across Victoria to connect skilled professionals with roles that align with their values, strengths and long-term career goals.

What sets Tradewind apart

- Specialist consultants with deep sector expertise
- Tailored support throughout the recruitment process
- Insight into organisational culture, leadership and expectations
- Transparent communication and ongoing support

Apply now Please apply today with your CV and a short cover letter.

For more information please contact Keelan at [email protected] or on [03 9087 1020](tel:03 9087 1020) for role specific details.

Tradewind Australia is committed to the safety, wellbeing and inclusion of all children and vulnerable people. We strongly encourage applications from individuals of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, and those from culturally and linguistically diverse communities.

All successful applicants must be eligible to hold a practicing certificate in Victoria, have a degree in law and will undergo reference checks, identity verification, Working with Children Check and National Police check.

📌 HubSpot & Customer Support Coordinator (Bayswater)
🏢 Tradewind Australia
📍 Bayswater