Experienced HVAC Service Manager

Here at CELSIUS AIR, we have been growing CRAZY fast. We have a great, energetic and growth-oriented team looking for an experienced leader to help us build and drive our Service Department.

We have customers.

We have the systems.

We have the marketing.

We have the training.

We have the FLEXIBLE HOURS.

Now, we’re looking for a results-driven HVAC Service Manager who can see the bigger picture, take initiative and turn opportunities into action.

You deserve a company with owners who will recognise you for your hard work and help you grow professionally, financially and personally.

The role

This role will initially be structured as approximately 50% field-based technical work and 50% office-based service management and business development.

The field-based component will involve completing servicing, diagnostics and repairs, attending complex faults, and providing onsite technical support to our Service Technicians and Apprentices.

The office-based component will focus on building and driving the Service Department. You will develop relationships with local schools, businesses, hotels, apartment buildings, property managers and commercial facilities to secure ongoing preventative-maintenance work.

As the department grows, the position will progressively transition into a predominantly office-based leadership role. You will oversee the department’s team, performance, systems, major customer relationships and continued growth.

This is a fast-paced and varied role for someone who can manage multiple priorities, make confident decisions and remain focused on results as conditions change. You will be trusted to take initiative, solve problems and lead the department with a strong sense of ownership and accountability.

Key responsibilities will include

- Leading and supporting the Service Department, including Service Coordinators, Service Technicians, Apprentices and allocated subcontractors.
- Completing residential and commercial servicing, preventative maintenance, fault finding, diagnostics and repairs across ducted, split, VRV/VRF, packaged and evaporative systems.
- Providing over-the-phone technical guidance to Service Technicians and Apprentices and attending sites when additional support is required for complex diagnostics or difficult repairs.
- Overseeing the complete service workflow—from initial enquiry and scheduling through to attendance, quoting, repairs, invoicing and job close-out.
- Identifying opportunities, taking the initiative and implementing practical solutions that improve the performance and profitability of the department.
- Developing relationships with local schools, businesses, hotels, apartment buildings, property managers and commercial facilities to grow Celsius Air’s recurring preventative-maintenance portfolio.
- Acting as the primary point of contact for our major maintenance customers and continuing to strengthen Celsius Air’s established customer relationships.
- Conducting site inspections and preparing, presenting and following up preventative-maintenance proposals.




- Completing onsite repair quotations using an iPad and clearly presenting findings, options and pricing to customers.
- Providing technical guidance, mentoring and structured development for Technicians and Apprentices.
- Setting clear expectations, delegating effectively and following up to ensure work is completed on time and to the required standard.
- Managing departmental performance against revenue, gross profit, productivity, quote conversion, quality and customer-service targets.
- Reviewing job profitability, labour recovery, technician utilisation, callbacks, warranty work and service quality to identify and implement improvements.
- Developing effective systems that support consistent results, accountability and sustainable departmental growth.
- Ensuring service reports, job records, photographs, technical readings and compliance documentation are complete and accurate within Simpro.
- Conducting field audits, workmanship reviews and job-file audits to maintain high standards of quality, safety and compliance.
- Taking ownership of complex customer concerns and technical escalations, ensuring issues are handled professionally and followed through to resolution.
- Supporting split-system installations and other approved minor installation work when required.
- Working collaboratively with the Installations, Sales, Electrical, Accounts and Management teams to support Celsius Air’s continued growth.

Are you? A proactive problem solver who takes initiative rather than waiting to be directed?

Results-oriented, competitive and driven to get things done?

Confident managing multiple priorities in a quick-paced and constantly changing environment?

Comfortable making practical and timely decisions when challenges arise?

Innovative and willing to explore new ideas, systems and opportunities?

An outgoing and persuasive communicator who can quickly build rapport with customers and team members?

A firm but motivating leader who can train, engage and hold others accountable?

Able to lead the conversation, influence action and gain the commitment of others?

Focused on the bigger picture while ensuring the right people remain accountable for the details?

Energised by variety, responsibility, growth and the opportunity to build something?

Able to stay positive, focused and decisive under pressure?

Looking for more than just another job?

If so, then look no further.

This position will suit an experienced HVAC professional with the confidence to lead from the front, the commercial drive to grow a department and the people skills to bring customers and team members along with them.

You will have the freedom to take ownership,



introduce ideas and create practical solutions—but with that autonomy comes accountability for achieving results.

If you’re looking for more than just a job—or to be more than just an employee within a company—make your next career move and join the CELSIUS AIR team.

The passion you have for your craft will thrive here. We’re growing and looking for individuals who want more from their careers, and we have the tools you need to succeed!

Benefits

- $50–$60 per hour PLUS bonuses and commissions
- Ability to earn commissions as you drive growth within the department
- Clear pathway from a hands-on management role into predominantly office-based department leadership as the team grows
- Opportunity to take ownership of, develop and grow an entire department
- Recognition and reward for achieving business results
- Paid birthday day off
- PAID ongoing HVAC training
- Service vehicle
- Company phone
- Weekly Team Breakfasts, Monthly Toolbox Meetings and Quarterly Team Events
- Steady, year-round work—we don’t downsize in the off-season!
- Flexible hours available upon request

Requirements

- 5+ years of HVAC experience
- 3+ years of leadership experience
- Strong computer skills
- Ability to learn new systems quickly and thoroughly
- Valid driver’s licence
- Australian work rights
- Relevant HVAC qualifications, including a Trade Certificate, Refrigerant Handling Licence, Electrical Licence or Restricted Electrical Licence, and White Card
- Ability to diagnose, quote and complete repairs to a high standard
- Strong communication skills and a customer-focused approach
- Confidence building professional relationships and generating ongoing maintenance opportunities
- Demonstrated ability to lead people, delegate effectively and maintain accountability for results
- Strong commercial awareness and the ability to work toward revenue, profitability and performance targets
- Growth mindset, willingness to learn, high ethical standards and the desire to make A LOT of $$
- Willingness to undergo a background check and drug test
- Clean driving record requirements will be assessed on a case-by-case basis

Our work We work on a variety of different equipment at Celsius Air. They’re listed below if you’ve read this far:

- Commercial air-conditioning and ventilation systems
- Residential installations in existing homes
- Commercial planned maintenance
- Evaporative coolers
- VRF systems—ducted, splits and cassettes
- Domestic splits, including ducted and high-wall systems

About us Stan came to Perth in 2007. In 2012, he started Celsius Air. In 2020, Infiniti Air & Solar was added to the group. Celsius Air has been a thriving business ever since and continues to grow every year.

We are building the systems, people and leadership team required to support our next stage of growth. This position offers the right person the opportunity to play a significant role in that journey and build a high-performing Service Department around them.

Job details

Job type: Full-time

Salary: $50–$60 per hour plus bonuses and commission opportunities

Work location: On the road and at our office

📌 HVAC Service Manager (Wangara)
🏢 Celsius Air
📍 Wangara