Must Have Skills

- Strong hands-on L2 support experience with IAM applications (Forgerock / Ping)
- Experience with ForgeRock stack (Directory Services, FRIM, FRIG)
- Proficiency in Groovy scripting
- Solid understanding of Java (debugging, minor enhancements)
- Experience with Kubernetes and containerized environments
- Hands-on experience with mTLS, OAuth2, OpenID Connect, and SAML
- Experience with Splunk and New Relic for monitoring and log analysis
- Familiarity with Codefresh and GitHub Actions for CI/CD
- Knowledge of Incapsula (Imperva) or similar WAF solutions
- Strong understanding of IAM, security protocols, and authentication flows

Nice to Have Skills

 SRE

 DevOps & Automation

Detailed

Roles and responsibilities

 Provide Level 2 support for IAM platforms including Ping AM (Access Management) and ForgeRock stack

 Monitor, triage, and resolve production issues related to authentication, authorization, and identity lifecycle

 Support and maintain ForgeRock Directory Services (DS) environments

 Manage configurations and troubleshooting for FRIM (ForgeRock IM) and FRIG (ForgeRock IG)





 Develop and maintain Groovy scripts for customization and automation

 Implement and troubleshoot mTLS (Mutual TLS) and secure communication channels

 Investigate issues using monitoring tools like Splunk and New Relic

 Support Kubernetes-based deployments and containerized IAM workloads

 Assist with CI/CD pipelines using Codefresh and GitHub Actions

 Work with Incapsula (Imperva WAF) for traffic filtering, security rules, and troubleshooting

 Perform Java-based debugging and minor code enhancements

 Participate in incident management, RCA, and problem management

 Collaborate with security and infrastructure teams to ensure compliance with security best practices

 Support release deployments and workplace stability across Dev/Test/Prod

Minimum Years of Experience 15 years

Certifications Needed: NA

Top 3 responsibilities you would expect the Subcon to shoulder and execute

 L2 support expert

 Good IAM domain knowledge

 Proficient with incident management, problem management etc. with good command over resolving ticketing withing given SLA

📌 IAM Engineer (Victoria)
🏢 Ampstek
📍 Victoria