Company Description At The HR Ally, we combine AI-driven technology with human expertise to deliver HR solutions that transform how organizations manage people and performance. We support businesses with AI-integrated HRMS, recruitment solutions, performance management, training design, and holistic HR partnerships.

Our focus is on empowering small and medium-sized businesses with scalable, productive, and smart HR tools that drive productivity and accountability. The HR Ally operates as a trusted partner for business leaders and HR professionals seeking to optimize workforce management and create stronger, smarter, and more productive workplaces. Our team of HR professionals, technologists, and strategists is committed to making HR a driving force rather than a bottleneck.

Key Responsibility:

- Lead end-to-end IAM service delivery, ensuring SLA compliance and operational excellence.
- Manage stakeholder relationships and collaborate with business and technical teams.
- Drive service improvements through automation, process optimization, and operational enhancements.
- Oversee governance, risk management, compliance, audit readiness, and security standards.




- Support technology modernization initiatives and strategic transformation programs.
- Monitor service performance, reporting, and continuous service improvement activities.
- Ensure adherence to ITIL best practices and enterprise security governance frameworks.

Required Skills

- Strong experience in Identity & Access Management (IAM) and Cyber Security Governance .
- Hands-on experience with IT Service Management (ITIL) , SLA management, and operational governance.
- Knowledge of automation, reporting, compliance, and continuous service improvement.
- Experience with enterprise IAM technologies including:
- CyberArk
- Saviynt
- Microsoft Entra ID (Azure AD)
- Understanding of enterprise security technologies and cloud platforms.
- Excellent leadership, stakeholder management, communication, and problem-solving skills.

Preferred Experience

- Experience leading enterprise IAM support or managed services teams.
- Exposure to security audits, regulatory compliance, and governance frameworks.
- Experience driving digital transformation and automation initiatives.
- ITIL Foundation or relevant Cyber Security certifications are advantageous.

📌 IAM Service Delivery Manager (Brisbane)
🏢 The HR Ally
📍 Brisbane