Are you the engine room of your company, but no one seems to notice?

You keep your customers happy, solve problems before they become issues, and make sure every shipment runs like clockwork... yet your hard work often goes unrecognised. If you've got 3+ years of Import Operations or Customer Service experience in freight forwarding, you're proficient with CargoWise One, and genuinely enjoy building strong customer relationships, this could be the chance you've been waiting for.

We're partnering with a highly regarded international freight forwarder that's built an outstanding reputation for customer service, stability, and investing in its people. With an annual staff turnover of just over 3%, it's clear this is a business where people actually enjoy coming to work.

The Opportunity

As an Import Operator, you'll take ownership of shipments from origin through to final delivery, ensuring every milestone is handled accurately and on time. Working alongside internal teams, you'll build robust relationships with overseas agents, shipping lines, transport providers and customers, becoming the person they trust to keep freight moving smoothly.

This is an opportunity to join a business that genuinely values its Operations team. You'll have the autonomy to manage your own workload while being backed by experienced colleagues and management who understand that great operators are the backbone of any successful freight forwarder.

Your day will include

- Managing end-to-end import shipments across Sea Freight and Air Freight.
- Liaising with overseas agents, shipping lines, transport providers, customs brokers and customers.
- Coordinating deliveries and monitoring shipment milestones to ensure deadlines are met.
- Preparing and checking shipping documentation and invoices,



and be familiar with the documentation required for customs clearance.
- Providing proactive updates to customers and resolving any shipment issues quickly and professionally.
- Ensuring information is entered into CargoWise One accurately and all operational milestones are completed.
- Working closely with internal departments to deliver exceptional customer service and operational efficiency.
- Not being afraid to suggest process improvements as you approach situations with a proactive mindset

About You

You will bring

- A minimum of 3 years' Australian experience in Import Operations or Customer Service in freight forwarding
- CargoWise One proficiency
- Outstanding communication and relationship-building skills.
- A proactive attitude with excellent attention to detail.
- The ability to manage multiple priorities in a fast-paced environment.

What's in it for you?

- Join a business where you're an asset, not a number.
- Excellent leadership team that genuinely values its people.
- Exceptional company culture with one of the lowest staff turnover rates in the industry.
- Career stability with a well-established international logistics provider.
- Work alongside experienced professionals in a collaborative environment.
- Structured annual reviews.
- Fun social activities and real support for social causes.
- Salary is completely dependent on the experience and value you bring to the role—there is no fixed budget for the right person.

If you're ready to join a company where your contribution is recognised and your customers genuinely appreciate the service you provide, we'd love to hear from you. Only applicants who meet the requirements listed in the 'About You' section will be short-listed.

Please note this role is only open to applicants who are currently living in Australia and have unrestricted working rights.

📌 Import Operations (Sydney)
🏢 Morson Edge
📍 Sydney