Company Description Exsead Group partners with our customers to design and deliver enterprise-grade solutions spanning IT Service Management (ITSM), IT Operations, Enterprise Service Management (ESM) and the supporting business applications that underpin them. Our practice is focused on enabling mid-market and enterprise organisations to accelerate their digital adoption journey through measurable, pragmatic outcomes and disciplined execution that delivers lasting business value. POSITION PURPOSE The IT Project Manager is responsible for leading projects, ensuring they are delivered on time, within scope, within budget, and aligned with strategic goals.

The IT Project Manager works closely with customers to implement IT solutions using Freshworks, Microsoft, other partner products and related technology systems. MAIN DUTIES AND RESPONSIBILITIES Leading Delivery

- Manage end-to-end delivery of projects following Exsead project methodology, ensuring outcomes are met on time, within scope, and within budget.
- Create project management plans, project schedules, resource plans and other project artifacts following Exsead project methodology.
- Control and manage project scope via Project Change Requests (PCRs).
- Track tasks and deliverables, prepare reports and communicate status to stakeholders.
- Identify and mitigate risks and issues.
- Ensure that all project outcomes comply with data governance, information security policies and standards, and project governance processes.
- Coordinate cross-functional teams to deliver high-quality solutions.
- Drive customer success and retention by ensuring solution adoption and value realisation.




- Work with customers to assess project results and overall customer satisfaction (eg. via a Net Promoter Score (NPS) or other project quality measure).

Business

Analysis and Requirements Gathering

- Work closely with customers to identify their business needs, pain points, and goals.
- Analyse current-state business processes to identify improvement opportunities for customers - both process re-design and/or using product solutions.
- Gather, document, and validate functional and non-functional future-state business requirements.
- Apply structured BA methodologies to projects and customer engagements, including data and process modelling techniques. Pre-Sales Solutions Consulting & Coordination
- Support the Sales Team by coordinating the technical response and other activities for customer opportunities, RFIs, RFQs, RFPs, and RFTs.
- Prepare high-quality Statement of Works (SOWs), estimates and other scopingrelated documentation to support the Sales process.
- Facilitate and/or participate in demonstrations and workshops with stakeholders.
- Engage the Service Delivery Team for technical and/or SME knowledge and support.
- Collaborate with the Service Delivery Team on custom or complex solutions.

Customer

Success and Support

Build and maintain solid, trust-based relationships with customer stakeholders.

Act as a trusted advisor to customers, helping them maximize the value of their investment(s). Identify opportunities for additional engagements with existing customers based on their system usage, business processes, and strategic objectives.

Attend in-person meetings with customers, in addition to online meetings.

📌 Information Technology Project Manager (Australia)
🏢 Exsead Group
📍 Australia