Why this role matters The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and supports to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services.

About the role

As an Initial Assessment & Planning Worker, you will be the first point of contact for individuals and families experiencing homelessness or at risk of homelessness. You will provide compassionate intake, assessment, information, and advice, helping people understand their options and access the most appropriate supports and services. This role is pivotal in delivering a responsive and person-centred experience for clients during times of housing crisis.

Reporting to the Team Leader, this is a fixed-term full-time position, contracted for 12 months, based in Geelong, VIC.

Conditions

Compensation is in accordance with the SCHADS Award Level 5.

How you will make an impact

- Provide compassionate intake, assessment, information, and referral services to individuals and families experiencing homelessness or housing crisis
- Conduct comprehensive assessments, including risk assessments, to identify client needs and develop appropriate support pathways
- Deliver crisis intervention, advocacy, and practical support using strengths-based and solutions-focused approaches
- Build and maintain strong relationships with community services and support networks to connect clients with the right resources
- Maintain accurate client records, reporting, and data collection while ensuring compliance with program guidelines and service standards

What you will bring

- A minimum Diploma of Community Services qualification




- Previous minimum two years' experience in homelessness services sector - Access Point related work preferred
- Ability to understand and respond to the needs of individuals experiencing homelessness or at risk of homelessness
- Demonstrated knowledge of homelessness including context, causes, issues, philosophies and legislation
- A current Employee Working with Children Check

What we offer The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:

- Salary packaging up to $15,900 tax free $2,650 meal entertainment advantages

- Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities

- Access to EAP and health & wellness initiatives incl Fitness Passport

- Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)

- Ongoing training and development opportunities that enhance on the job skills and proficiency

- Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts

How to apply The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

📌 Initial Assessment & Planning Worker (Geelong)
🏢 The Salvation Army
📍 Geelong