Make a real difference

Be part of one of Victoria’s leading not-for-profits and help create meaningful change in the community every day.

Location

Northern Melbourne Community Hub – Glenroy

Work type

Part Time – Ongoing (22.8 hours a week)

Salary

SCHADS 5 at $53.43 - $55.85 per hour + Superannuation + NFP Salary Packaging

Working model

On Site

About the role

VincentCare’s Access Point, situated within the Northern Community Hub, features a drop-in space where people experiencing, or at risk of homelessness can seek support. This role sits within the Initial Assessment and Planning (IAP) team, who are responsible for triaging, providing information to, and supporting people to receive services through the Homelessness Service System.

This position is integral to the functioning and coordination of the Northern Community Hub as a whole. It is located both physically and functionally as the first step of engagement with clients, visitors, volunteers, exterior agencies and contractors to 175 Glenroy Road and the Access Point.

Providing a warm and welcoming face to all who access the service is pivotal to this role, and the Intake worker is required to have advanced communication and interpersonal skills especially when working with people experiencing trauma and housing crisis.

Furthermore, the position is responsible for maintaining the reception space to ensure it remains an inviting and safe environment.

Key Selection Criteria

- Experience managing a busy reception area.
- Have an understanding of the causes and effects of homelessness, and the impacts, challenges and wider issues surrounding homelessness.
- Demonstrated knowledge of the homelessness sector, including housing options and relevant programs, policies and issues including the government, community and private sectors (knowledge of the Opening Doors Framework an advantage).
- Strong administrative skills including timely completion of client notes,



an understanding of the importance of data collection and high degree of computer literacy.
- Excellent time management and organisational skills including capacity to be agile and flexible, multitask, plan and prioritise in a busy environment.
- Demonstrated ability to build rapport and trust with people who have experienced trauma, discrimination and distrust of services.

Want the full details? View the Position Description here

About You

You are a compassionate and skilled individual with a strong understanding of the causes and impacts of homelessness. You thrive in a client-facing role and are skilled at creating a welcoming and respectful environment for all who walk through the door. You have experience greeting and triaging clients, visitors, staff, volunteers and service providers, ensuring smooth communication and follow-up with relevant teams. You are confident answering calls in a courteous manner, managing inquiries, transferring calls, and relaying messages efficiently. You can provide clear, accurate information about housing options and support resources to individuals experiencing housing stress or homelessness.

Why join Vincentcare?

- Salary packaging, sometimes called salary sacrificing is a huge attraction here! It is a popular way of providing employees in the community sector with tax benefits over and above their salary. It means the real value of a salary package can be significantly higher than the nominal value.
- Career Development opportunities
- Employee Assistance Program




- We offer a place where you know you are contributing to a firm committed to helping others. We are passionate about #SocialJustice.

About Vincentcare Victoria

VincentCare Victoria is an award-winning organisation established to provide a range of accommodation and support services to people that are facing disadvantage throughout metropolitan and regional Victoria.

We are a leading community-focused organisation dedicated to supporting people experiencing disadvantage, including homelessness and those impacted by family violence. We are committed to the principles of social justice and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation or religion.

VincentCare has over three hundred dedicated, talented and enthusiastic staff working across a range of programs and services and offers a number of benefits including career development opportunities; salary packaging; study leave; family friendly, flexible working environment.

VincentCare is committed to demonstrating the principles of self-determination, reconciliation, intersectional inclusion, equity, and social justice. This means that we will resolutely:

- Take specific steps to ensure that all staff, volunteers and clients feel valued and are treated with dignity and respect.
- Celebrate people’s diverse physical and cognitive abilities, mental or cognitive health status, cultural background and ethnicity, gender identity, sex characteristic, sexual orientation, age, faith or non-faith.
- Critically review our work to identify disadvantages and we actively seek to place the voices and expertise of marginalised people at the centre of our actions when improving our inclusion strategies.
- Lead by example in how we challenge disadvantage and contribute to a more equitable world which is free from discrimination and marginalisation.

Want to know more?

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📌 Intake Worker - Community Hub (Glenroy)
🏢 VincentCare
📍 Glenroy