- A varied and challenging role will have the succesful applicant supporting business operations, coordinating workflows, and ensuring a positive experience for both internal and external customers.
- Competitive annual salary commencing at $86,068, plus up to 15% superannuation
- Great range of additional benefits, including health & wellness programs, salary sacrifice options, salary packaging arrangements and a fortnightly RDO.

Remuneration: Annual salary commencing at $86,068, plus up to 15% superannuation

Closing Date: Sunday 9th August 2026 at 11.00pm AEST

No late applications will be accepted. Only applications received via Council's online application system will be considered.

Senior Officer Administration Plumbing - Internal Only

Lead a high-performing team while delivering exceptional customer service and administrative support.

Gympie Regional Council has an exciting opportunity for an existing GRC employees. We are seeking an experienced and motivated Senior Officer Administration Plumbing to join our Community Sustainability Directorate. In this role, you will oversee the day-to-day operations of a small administration team, ensuring the efficient delivery of administrative services that support Council's Plumbing Section.

This is an excellent opportunity if you enjoy improving processes and providing outstanding customer service in a fast-paced environment.

About the Role

As the Senior Officer Administration Plumbing, you will be responsible for leading a small team of administration professionals while ensuring accurate, timely, and efficient administrative support is provided to the Plumbing Section. You will play a key role in supporting business operations, coordinating workflows, and ensuring a positive experience for both internal and external customers.

Key Responsibilities

- Lead, coach and support a small team of Plumbing Administration Officers.
- Coordinate daily administrative operations to ensure effective service delivery.
- Provide high-quality frontline customer service via phone, email and face-to-face interactions.




- Manage complex and escalated customer enquiries and applications.
- Ensure the accurate processing and maintenance of plumbing records, permits, inspections and associated documentation.
- Retrieve, analyse and interpret information from multiple databases to resolve enquiries and support decision-making.
- Monitor workloads and ensure administrative tasks are completed accurately and within required timeframes.
- Build and maintain positive working relationships with internal stakeholders, customers and industry representatives.
- Identify opportunities to improve administrative processes and contribute to continuous improvement initiatives.

About You

You are an organised and approachable professional with a passion for delivering excellent customer service. You thrive in a collaborative environment, enjoy mentoring others, and have the ability to manage competing priorities while maintaining attention to detail.

To be successful in this role, you will demonstrate:

- Proven experience providing high-level administrative and project support.
- Previous experience leading or supervising a small team.
- Excellent organisational and time management skills, with the ability to prioritise workloads and meet deadlines.
- Strong problem-solving skills and the ability to analyse information from multiple systems.
- Highly developed verbal and written communication skills, with the ability to communicate effectively with people at all levels.
- A collaborative approach and the ability to build solid working relationships across diverse stakeholder groups.
- A commitment to delivering exceptional customer service.

Mandatory Requirements

- Current Queensland "C" Class Driver Licence.

Why Join Us?





Join a supportive and collaborative team where you will make a genuine impact on service delivery to our community. You'll have the opportunity to contribute to continuous improvement, develop your team, and play an important role in supporting essential Council services.

If you're an experienced administration professional with robust leadership skills and a customer-focused mindset, we'd love to hear from you.

Position Description For a full position description containing essential and desirable criteria, please click here.

Who to Contact For information regarding the requirements of this role, please contact Council's Coordinator Plumbing Section, Fred Barnes on 07 5481 0429 or email [email protected] For assistance lodging your application using Council's online system, please contact Council's Officer Recruitment, Sue Rossi on 07-5481 0971 or email [email protected]

Keen to apply? - Simply visit SharePoint

- Download and review the position description above
- Complete the information below as requested using your personal email.
- Click 'APPLY'
- Attach your resume, covering letter and a single document containing copies of your qualifications, licences or tickets as applicable.
- Click 'NEXT' and 'CONFIRM'

Please note before continuing: It is advisable that you prepare your responses in a separate word or text document, saving your work as you go and that you then copy and paste this prepared information in the form before completing the application process. Please keep your responses to a maximum 300 words for each question.

Applications close on Sunday 9th August 2026 at 11.00pm AEST. No late applications will be accepted. Only applications received via Council's online application system will be considered.

Gympie Regional Council is proud to be an Equal Opportunity Employer, and our people represent the community which we service. We invite all suitably qualified applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds.

📌 Internal Only - Senior Officer Administration Plumbing (Queensland)
🏢 Gympie Regional Council
📍 Queensland