Our client is a well-established, family-owned industrial business with a strong reputation across the Australian gas combustion industry. They import and distribute a broad range of specialised equipment and parts, serving some of Australia's most respected industrial operators. Known for their technical expertise and long-standing customer relationships, this is a stable, close-knit business with a genuine team culture.

The Opportunity

We are seeking an experienced Internal Sales professional to join the team in a full-time, permanent capacity based in Mount Waverley, VIC. This is a varied role where you'll manage customer relationships, handle sales enquiries, and provide important support across the wider business.

Key Responsibilities

● Handle inbound customer enquiries via telephone and email, providing prompt and professional sales support

● Prepare accurate quotations and process sales orders efficiently

● Proactively follow up on quotations and convert sales opportunities

● Maintain and update website content and respond to online sales enquiries

● Build and maintain strong, ongoing relationships with customers and suppliers

● Maintain accurate customer, equipment, and service records

● Assist with scheduling, purchasing, and ordering of service and spare parts

● Develop knowledge of the technical product range to better support customers





● Provide general administration support including filing and document management

What We're Looking For

● Previous experience in internal sales or customer service (highly regarded)

● Strong written and verbal English communication skills

● Professional, confident telephone manner with a genuine customer-first approach

● Demonstrated ability to follow up quotations and close sales

● A collaborative team player comfortable working across multiple departments

● Self-motivated, able to take initiative and handle new situations independently

● Strong organisational skills and high attention to detail

● Proficient with Microsoft Excel and Word

Why Apply?

● Join a stable, reputable business with a loyal customer base and genuine job security

● Supportive team workplace with real variety in your day-to-day role

● Opportunity to build product knowledge in a specialist, niche industry

● Convenient Mount Waverley location

How to Apply

This role is being managed exclusively by Pinnacle Engineering Recruitment on behalf of our client. The company name and further details will be shared with suitable applicants during the recruitment process. To apply, please submit your resume via the link below. For a confidential discussion, contact the Pinnacle team directly. If you have any questions on the role you can contact Andy on [0416 459 775](tel:0416 459 775).

📌 Internal Sales Representative (Mount Waverley)
🏢 vitae group
📍 Mount Waverley