Interpreter Relations & Project Coordinator Support and strengthen our interpreter workforce through performance management, engagement initiatives and strategic workforce projects.

Oncall Language

Services (Oncall) has been providing language services for over 40 years and continues to combine expertise with the latest technologies to deliver innovative Interpreting, Translation, Transcription and Captioning solutions. At the heart of our service delivery is our vision to empower those who seek to understand and be understood through high-value innovative solutions. Every day, we support government, healthcare, education, legal and corporate organisations across Australia and internationally.

We are seeking a proactive, organised and relationship‑focused Interpreter Relations & Project Coordinator to join our Interpreter Relations team in a full‑time ongoing role. Reporting to the Senior Manager – Strategic Partnerships & Relationships, you will support and develop our national interpreter workforce. You will manage interpreter performance, engagement and quality initiatives while coordinating projects that improve workforce capability, service delivery and interpreter experience.

This is a diverse, hands‑on role suited to someone who enjoys building relationships, solving problems, coordinating projects and driving continuous improvement.

Key responsibilities - Manage interpreter feedback, complaints, incidents and performance matters.

- Conduct workplace investigations and prepare case documentation and recommendations.
- Provide coaching, guidance and performance improvement support to interpreters.
- Monitor interpreter performance using the Performance Management Framework.
- Coordinate Performance Improvement Plans where required.
- Maintain accurate interpreter records, performance data and workforce profiles.
- Ensure interpreter practices align with organisational policies, ISO procedures and professional standards.
- Respond to interpreter enquiries via phone, email and shared inboxes.




- Build strong relationships that promote interpreter engagement, professionalism and retention.
- Collaborate with Recruitment and operational teams to support workforce planning and interpreter experience.
- Coordinate interpreter engagement, recognition and retention initiatives.
- Support the planning and delivery of strategic workforce projects and continuous improvement initiatives.

Qualifications - A tertiary qualification in Human Resources, Business, Project Management, Communications, Education or related discipline, or equivalent experience.

- Experience in employee relations, workforce engagement, HR or similar role.
- Experience coordinating projects or initiatives involving multiple stakeholders.
- Excellent communication and relationship‑building skills.
- Strong organisational and problem‑solving abilities.
- Ability to manage competing priorities and meet deadlines.
- High attention to detail and commitment to quality outcomes.
- Ability to work independently while collaborating effectively across teams.
- Proficiency in Microsoft Office and experience using workforce management systems or databases.

Preferred experience - Knowledge of NAATI certification and the AUSIT Code of Ethics.

- Understanding of interpreting standards and the language services industry.
- Experience in performance management, workplace investigations or employee relations.
- Experience using CRM, LMS, NextGen or workforce management systems.
- Experience working in a fast‑paced service delivery environment.

Benefits - Be part of an organisation supporting essential community services across Australia.

- Help shape and strengthen one of Australia’s largest interpreter workforces.
- Work on meaningful projects that improve interpreter engagement and service quality.
- Collaborative, supportive and values‑driven team environment.
- Opportunities for professional development and career progression.
- Convenient South Melbourne office location. You must have the right to live and work in Australia to apply for this position.

📌 Interpreter Relations & Project Coordinator (Melbourne)
🏢 Oncall Interpreters & Translators
📍 Melbourne