At Better Rehab, we started with one goal: to provide better Allied Health services for people living with a disability. Fast forward and we’ve grown into a leading national Allied Health provider, making a real impact every day!

Your role

You will lead, coach and support a high-performing Intake team, ensuring timely responses to all enquiries, effective lead management and seamless onboarding of participants. This role is critical in maintaining service quality, clinician utilisation, and strong stakeholder relationships.

- Full‑time, permanent position.
- Working hours are Monday to Friday from 8:30 am–5:00 pm.
- Lead, coach and develop Intake Specialists to achieve performance targets.
- Manage lead pipelines, intake workflows and waitlist audits.
- Ensure all participant agreements, funding and risk assessments are completed.
- Support new‑starter onboarding and appointment scheduling.
- Keep our database up to date and help with documentation.
- Work closely with regional managers and supervisors to coordinate bookings for current starters.
- Provide excellent customer service while supporting the people who need us most.

Why You’ll Love Working with Us

- Free breakfast and snacks in the office to start your day right.
- Passionate leave so you can travel, take a career break or follow a passion project while knowing your job will be here when you’re ready to return.
- Wellbeing matters – enjoy an annual wellbeing day and access to confidential support services.
- Regular team and social events like aqua‑golf, bowling and escape rooms.
- Paid parental leave, study leave and more.




- A beautiful office location close to Westfields, coffee shops and restaurants.
- Dog‑friendly offices – bring your fur‑baby to work.

What makes you a great fit

You’re someone who thrives in people‑focused environments and takes pride in delivering excellent customer service. With your tech‑savviness, strong organisational skills and love for ticking off tasks, you stay on top of everything. Whether communicating in writing or over the phone, you excel in clear and professional communication. You enjoy the energy of a fast‑paced environment and are always ready to take on new challenges.

If you have experience in admin, healthcare, or customer service, that’s a bonus – but we’re happy to provide training for the right person.

This is more than a desk job – it’s a chance to be part of something bigger. You’ll be the heart of our participant journey, setting the tone for the incredible services we provide.

Qualifications

- Higher School Certificate.
- Tertiary qualifications in business administration desirable, or relevant experience.
- First Aid Certificate.

Additional Information

- Previous experience in an administrative/team support role.
- Previous experience in healthcare & exposure to NDIS desired.

Commitment to Diversity

At Better Rehab, we embrace diversity, inclusivity and welcome applicants from all backgrounds, identities, and abilities including neurodiverse individuals. If you think you’d be great in this role but don’t meet every single requirement, we still encourage you to apply – we’d love to hear from you.

Learn more at www.betterrehab.com.au

#J-18808-Ljbffr

📌 Intake Team Lead (Penrith)
🏢 Better Rehab
📍 Penrith