ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

About the Role: We’re seeking an IT Operations Support Coordinator, Location –Blackburn, VIC for a Full time Permanent opportunity. Purpose of the Role:

The IT Operations Support Coordinator supports the effective delivery of IT commercial and operational services across asset management, procurement, invoicing and fulfilment. The role ensures accurate processing of financial and asset activities, while providing operational support to vendor management and strategic sourcing functions.

Key Roles and Responsibilities: Deliver end-to-end operational support for IT asset, fulfilment and user support services, including maintaining accurate asset records, monitoring service inboxes and actioning tickets, coordinating hardware repairs and replacements, and ensuring compliance with IT asset lifecycle and mobile device management practices.

Manage IT financial and commercial administration processes, including invoice validation against contracts and SLAs, processing chargebacks and cost centre updates, and responding to stakeholder queries to ensure accuracy, transparency and governance of IT spend.

Support optimisation of IT assets and licensing, by maintaining accurate consumption data, identifying cost-saving opportunities through analysis of usage patterns,



and ensuring licensing and financial data is audit-ready and aligned to organisational requirements.

Support effective supplier management, by collating performance data, preparing reporting inputs, tracking actions, monitoring vendor-related spend and coordinating issue resolution with internal and external stakeholders.

Skills Required: Experience in coordination, analysis, or operational support roles within IT, finance, procurement, or service delivery environments.

Strong analytical skills with the ability to interpret data, identify trends, and deliver actionable insights.

Proficiency in data analysis and reporting using Excel or similar tools to support operational, financial, or asset-related activities.

Understanding of procurement, invoicing, asset management, and service fulfilment processes across end-to-end workflows.

Robust organisational and time management skills, with the ability to manage multiple priorities; project coordination experience is desirable.

Experience using ticketing systems, service inboxes, or support platforms to deliver effective customer service.

High attention to detail and accuracy when managing financial data, asset records, and documentation.

Requirements of the role





A National Criminal History Check is required What we offer As a registered NFP we offer our eligible employees real and meaningful benefits such as;

NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650)

Flexible working conditions

Health, fitness and financial discounts / benefits

Paid parental leave - 12 weeks

Up to 8 weeks leave per year through our purchase leave scheme

Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity

Purpose driven career which has positive social and sustainable outcomes

Employee Assistance Program - Independent confidential counselling service;

Opportunity for career development.

An inclusive culture of dedicated, passionate and professional team members

Positively supporting and impacting the lives of others through your career contribution The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation

Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration

📌 IT Operations Support Coordinator (Melbourne)
🏢 The Salvation Army Australia
📍 Melbourne