? We're Hiring: IT Support Officer – Australia Only (Remote, Entry-Level)

? Work Style: Remote (Australia Only)

? Employment Type: Full-Time

?️ Department: IT Support & Technology Operations

? Career Level: Entry-Level

We're looking for a passionate and reliable IT Support Officer who enjoys solving technical problems and helping users work efficiently with technology. If you're eager to develop your IT skills, provide excellent support, and grow in a technology-focused environment, this is a outstanding opportunity to start your career.

? What You'll Be Doing

?️ Provide first-level technical support for hardware, software, and workplace systems.

? Assist users with technical issues through remote support channels.

⚙️ Install, configure, and maintain computers, applications, and IT equipment.

? Support user account setup, access requests, and basic security processes.

? Troubleshoot issues related to networks, email, VPN, printers, and business applications.

? Record, track, and update support tickets with accurate troubleshooting details.





? Collaborate with internal teams to improve IT services and enhance user experience.

? What We're Looking For

✔️ Basic understanding of computer systems, hardware, and operating systems.

✔️ Familiarity with Windows, Microsoft 365, Google Workspace, or similar platforms.

✔️ Strong troubleshooting and problem-solving abilities.

✔️ Good communication skills with a customer-focused mindset.

✔️ Ability to prioritize tasks and work independently in a remote environment.

✔️ Curiosity and enthusiasm for learning new technologies and IT practices.

✨ What You'll Get

? Gain hands-on experience supporting modern workplace technology.

? Receive training, mentorship, and opportunities to develop technical expertise.

? Build valuable skills in IT support, troubleshooting, and system administration.

? Join a collaborative remote-first team that values teamwork, innovation, and growth.

? Create a strong foundation for a successful career in IT support and technology operations.

📌 IT Support Office - Australia Only (Remote, Entry-Level)
🏢 SustainAbility Consulting
📍 Australia