We are an independent family-owned fine jewellery and luxury goods business located in the Sydney CBD. We specialise in jewellery design and manufacture, providing an opportunity to work in a collaborative team workplace.

We are looking for a customer-focused, enthusiastic individual to join our friendly in-office team full time (Monday – Friday). We require applicants to have suitable jewellery industry experience in customer service & jewellery face-to-face wholesale or retail sales, inventory management and sales processing. Training will be provided in all our systems and processes.

Your Responsibilities include

- First point of contact with wholesale and retail customers via phone and email
- Wholesale sales & customer service, processing customer orders including invoicing, credit notes & creating back orders.
- Retail sales & customer service, delivering friendly customer experiences for Showroom appointments.
- Building lasting client relationships across both wholesale and retail, and providing after-sales care and follow up
- Liaising & providing support to sales representatives
- Managing client information and sales activity in our CRM and other internal systems,



including generating sales reports
- Supporting stock management, ensuring availability of key items and help manage accurate ordering
- Maintaining product knowledge across our brands and keeping up to date with new collections
- Packing orders and dispatch

What we’re looking for:
- Friendly, confident communicator with excellent interpersonal skills
- Experience in jewellery, wholesale & retail environments is preferred
- Self-motivated and able to juggle customer service in a dynamic and collaborative environment
- Proactive team player who can assist the sales team more broadly
- ​​Fluent spoken & written English (with impeccable phone manners)
- Advanced Excel & MS Office skills
- Strong attention to detail and accuracy

Please forward all applications with a cover letter that states your:

1. Jewellery/ Sales experience
2. Current employment status
3. The duration of your last employment & position held

PLEASE NOTE: Applications WITHOUT this information on the cover letter WILL NOT BE CONSIDERED !

📌 Jewellery Sales & Admin Professional (Sydney)
🏢 Recognized
📍 Sydney