Key Account Manager

Springhill Farm | Full-Time | Hybrid-Role

Grow Iconic Brands. Build Lasting Partnerships.

We’re a second‑generation, mid‑scale food manufacturer, producing delicious products under both our own Springhill Farm brand and for leading snack food brands across Australia. We operate out of a purpose‑built AA‑grade BRC facility in Ballarat and have a team of over 100 passionate snack makers on site.

Our products delight consumers with high-quality, honest, and innovative snacks. We're looking for a Melbourne based Key Account Manager to join our team and drive strategic branded sales growth across a portfolio of major customers.

This is a role for a commercially sharp relationship-builder, someone who can win recent business, deepen existing partnerships, and turn insight into action. If you thrive on ownership, love a challenge, and want to help grow a much-loved Australian brand, we want to hear from you.

About the Role

As Key Account Manager, you'll own the commercial relationship for a portfolio of strategic customers — from joint business planning and pricing negotiations to identifying new growth and innovation opportunities. You'll work closely with Marketing, Product Development, Operations and Supply Chain to convert opportunities into results, while keeping a sharp focus on revenue, profitability and long-term customer value.

What You'll Do

- Own and lead commercial relationships across a portfolio of key accounts




- Develop and execute Joint Business Plans and customer growth strategies
- Convert new business opportunities and manage a strategic sales pipeline
- Negotiate pricing, promotions and commercial terms within approved parameters
- Identify innovation opportunities in partnership with customers and internal teams
- Deliver accurate forecasts and manage trade spend for maximum ROI
- Represent the voice of the customer internally, and Springhill Farm externally at trade events and industry forums

What You'll Bring

- 3–5+ years' experience in FMCG account management
- A track record of delivering sustainable revenue and gross profit growth
- Experience managing retail, foodservice, distributor or contract manufacturing accounts
- Strong commercial negotiation and stakeholder management skills
- Analytical capability, with the ability to turn insight into commercial action
- Experience developing and delivering account plans and Joint Business Plans
- A tertiary qualification in Business, Marketing or a related discipline (preferred)

Why Springhill Farm?

We're a values-led business that believes in enjoyment, authenticity, community, agility and always looking forward. You'll be part of a team that takes calculated risks, backs bold ideas, and brings delicious products to life!

Ready to grow something great with us? Apply now with your resume and a short cover letter telling us why you're the right fit.

📌 Key Account Manager (Melbourne)
🏢 Springhill Farm
📍 Melbourne