O'Brien Electrical and Plumbing Rowville is looking for a customer focused Scheduling CoordinatorIn this role, you'll be the primary connection between our customers, field teams, and internal stakeholders - ensuring every appointment is handled with care, clarity, and professionalism.
This is a role for someone who enjoys working with people just as much as solving logistical puzzles - balancing operational needs while keeping the customer experience front and center.
Key Responsibilities:
- Serve as a key point of contact for customers, providing friendly, timely, and professional communication regarding scheduling and changes
- Coordinate and manage daily job schedules across teams to ensure efficient coverage and on-time service
- Proactively monitor upcoming appointments and anticipate scheduling conflicts or service disruptions
- Handle last-minute changes (reschedules, cancellations, urgent requests, staff absences) with calm, solution-oriented service
- Communicate clearly with customers, field staff, and management to set expectations and keep everyone aligned
- Maintain accurate,
up-to-date scheduling systems to ensure real-time visibility and reliability
- Identify recurring scheduling issues or customer pain points and recommend process improvements
- Collaborate with operations, HR, and project teams to align staffing capacity with customer needs
- Prepare daily or weekly scheduling updates and flag potential service risks to leadership
What We're Looking For
- Proven experience in scheduling or coordination roles
- Strong customer service mindset with excellent communication skills
- Ability to stay organized and composed in a rapid-paced, changing environment
- Problem-solver who takes initiative and follows through
- Comfortable balancing multiple priorities while maintaining attention to detail
What We Offer
- A fast-paced, people-focused role where your impact is visible every day
- Autonomy to take ownership of scheduling and customer communication
- Supportive team culture with opportunities for growth
- Market-competitive salary / benefits