- TLC Healthcare
- Careers
- General Manager

General Manager

Aged Care, Full Time, Donvale, Applications close: 17th Aug, 2026.

General Manager – The Heights, Aged Care

We are seeking an accomplished and inspiring General Manager to lead The Heights, our Aged Care residence in Donvale.

- Location: Donvale – TLC The Heights Residential Aged Care
- Employment Type: Full-Time
- Sector: Residential Aged Care – 84 bed

At TLC Healthcare

We are redefining aged care through innovation, compassion, and an unwavering commitment to resident wellbeing. As one of Australia’s leading integrated healthcare providers, we deliver exceptional care experiences that enrich the lives of older Australians and support the communities we serve.

Nestled in the leafy eastern Melbourne suburb of Donvale, our aged care residence – ‘The Heights’ – is a stylish and refined residential aged care home. Conveniently situated near shops and public transport,

This 84-bed home offers a comprehensive array of senior care services, catering to the diverse needs of older people seeking quality nursing home and aged care options. The Heights a unique place to live, including a community medical centre, allied health services including a gym, physiotherapy, dietetics and podiatry, a resident’s sports bar and café, and virtual reality cinema.

About the Role

As the General Manager, you will be responsible for the overall performance, leadership, and strategic direction of The Heights.

This is a highly visible leadership position that requires a balance of operational excellence, clinical governance, commercial acumen, and people leadership. You will champion resident-centred care while driving quality outcomes, employee engagement, regulatory compliance, and financial performance.

The successful candidate will be a confident and authentic leader who inspires teams, builds strong stakeholder relationships, and fosters a culture of accountability, collaboration, and continuous improvement.

Key Responsibilities

- Provide strategic and operational leadership across all aspects of the residence




- Drive exceptional resident outcomes through the delivery of TLC’s Model of Care
- Lead and support multidisciplinary teams to build a high-performing and engaged workforce
- Ensure compliance with the Aged Care Quality Standards and all regulatory requirements
- Oversee clinical governance, risk management, and continuous improvement initiatives
- Manage occupancy, admissions, customer experience, and community engagement activities
- Optimise financial performance, workforce planning, and operational efficiency
- Develop strong relationships with residents, families, employees, health professionals, and external stakeholders
- Champion workplace health, safety, and wellbeing across the home
- Foster a positive culture that reflects TLC’s values and commitment to excellence

About You

You are an experienced aged care leader with a proven track record of leading complex operations and driving outstanding service delivery.

You will bring:

- Demonstrated experience in a General Manager, Facility Manager, Site Manager, or Senior Clinical leadership role within residential aged care
- Strong understanding of aged care legislation, accreditation requirements, and clinical governance frameworks
- Experience managing AN-ACC funding, occupancy, budgets, and workforce performance
- Exceptional leadership, coaching, and stakeholder engagement skills
- A strong commitment to resident-centred care and service excellence
- Outstanding communication, relationship-building, and problem-solving capabilities
- Current AHPRA registration as a Registered Nurse

Compliance Requirements

- Bachelor of Nursing qualification
- AHPRA registration
- NDIS check (including police check).




- Up-to-date COVID-19 vaccinations (3 doses).
- 2026 Influenza vaccination
- Excellent, clear communication skills.
- Proof of eligibility to work in Australia

What We Offer

- A leadership role in a state-of-the-ard facility
- Opportunities for career development and career progression
- A collaborative and compassionate workplace culture
- The chance to make a meaningful impact in aged care

Your Benefits

- Exclusive access to TLC Employee Shopping Portal, offering wholesale discounts on everyday items.
- Comprehensive employee wellbeing initiatives and Employee Assistance Program.
- Enrolment in our ongoing leadership development program.
- Discounted health insurance, free gym membership, and novated leasing opportunities.
- Novated Leasing

Lead the Future of Aged Care

This is more than a General Manager role. It is an opportunity to lead a highly regarded aged care community, inspire a dedicated team, and make a lasting impact on the lives of older Australians.

If you are a passionate leader who thrives on delivering excellence, building high-performing teams, and driving meaningful outcomes, we invite you to join TLC Healthcare and lead The Heights into its next chapter of success.

Applications close: 17th Aug, 2026

For any questions regarding this role, please feel free to contact Talent Acquisition [email protected]

At TLC, we are committed to fostering a diverse, equitable, and inclusive environment where all individuals are respected, valued, and empowered. We believe that embracing different perspectives strengthens our organisation and enhances our ability to serve our communities with integrity and compassion.

Our culture is based on a supportive team environment where people thrive and achieve their best professionally.

TLC Healthcare encourage all people of different backgrounds to apply.

As part of our recruitment process, you may be required to complete a pre-employment psychometric and medical assessment.

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📌 General Manager (Melbourne)
🏢 Tlchealthcare
📍 Melbourne