Jacana Energy in Darwin, Australia is seeking a Customer Resolution Specialist to investigate and manage complex customer complaints, escalations, Ombudsman inquiries, and ministerial inquiries, ensuring fair and customer-focused outcomes.
The role requires robust analytical and communication skills, the ability to prepare written responses and reports, and effective stakeholder engagement in a fast-paced, regulated energy environment.
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📌 Customer Resolution Strategist for Complex Complaints (Northern Territory)
🏢 Jacana Energy
📍 Northern Territory
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