Must Have Skills

- Strong hands-on L2 support experience with IAM applications (Forgerock / Ping)
- Experience with ForgeRock stack (Directory Services, FRIM, FRIG)
- Proficiency in Groovy scripting
- Solid understanding of Java (debugging, minor enhancements)
- Experience with Kubernetes and containerized environments
- Hands-on experience with mTLS, OAuth2, OpenID Connect, and SAML
- Experience with Splunk and New Relic for monitoring and log analysis
- Familiarity with Codefresh and GitHub Actions for CI/CD
- Knowledge of Incapsula (Imperva) or similar WAF solutions
- Robust understanding of IAM, security protocols, and authentication flows Requirements

Detailed : Roles and responsibilities:

- Provide Level 2 support for IAM platforms including Ping AM (Access Management) and ForgeRock stack
- Monitor, triage, and resolve production issues related to authentication, authorization, and identity lifecycle
- Support and maintain ForgeRock Directory Services (DS) environments




- Manage configurations and troubleshooting for FRIM (ForgeRock IM) and FRIG (ForgeRock IG)
- Develop and maintain Groovy scripts for customization and automation
- Implement and troubleshoot mTLS (Mutual TLS) and secure communication channels
- Investigate issues using monitoring tools like Splunk and New Relic
- Support Kubernetes-based deployments and containerized IAM workloads
- Assist with CI/CD pipelines using Codefresh and GitHub Actions
- Work with Incapsula (Imperva WAF) for traffic filtering, security rules, and troubleshooting
- Perform Java-based debugging and minor code enhancements
- Participate in incident management, RCA, and problem management
- Collaborate with security and infrastructure teams to ensure compliance with security best practices
- Support release deployments and environment stability across Dev/Test/Prod

📌 Support Engineer (Victoria)
🏢 Xpt Software Australia
📍 Victoria