Must Have Skills:

• Robust hands-on L2 support experience with IAM applications (Forgerock / Ping)

• Experience with ForgeRock stack (Directory Services, FRIM, FRIG)

• Proficiency in Groovy scripting

• Solid understanding of Java (debugging, minor enhancements)

• Experience with Kubernetes and containerized environments

• Hands-on experience with mTLS, OAuth2, OpenID Connect, and SAML

• Experience with Splunk and New Relic for monitoring and log analysis

• Familiarity with Codefresh and GitHub Actions for CI/CD

• Knowledge of Incapsula (Imperva) or similar WAF solutions

- Strong understanding of IAM, security protocols, and authentication flows

Requirements

Detailed :

Roles and responsibilities

- Provide Level 2 support for IAM platforms including Ping AM (Access Management) and ForgeRock stack
- Monitor, triage, and resolve production issues related to authentication, authorization, and identity lifecycle
- Support and maintain ForgeRock Directory Services (DS) environments




- Manage configurations and troubleshooting for FRIM (ForgeRock IM) and FRIG (ForgeRock IG)
- Develop and maintain Groovy scripts for customization and automation
- Implement and troubleshoot mTLS (Mutual TLS) and secure communication channels
- Investigate issues using monitoring tools like Splunk and New Relic
- Support Kubernetes-based deployments and containerized IAM workloads
- Assist with CI/CD pipelines using Codefresh and GitHub Actions
- Work with Incapsula (Imperva WAF) for traffic filtering, security rules, and troubleshooting
- Perform Java-based debugging and minor code enhancements
- Participate in incident management, RCA, and problem management
- Collaborate with security and infrastructure teams to ensure compliance with security best practices
- Support release deployments and environment stability across Dev/Test/Prod

📌 Support Engineer (Melbourne)
🏢 XPT Software Australia Pty
📍 Melbourne