EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in Canberra or Melbourne, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. Do you have a passion for making a difference in people's lives? We are seeking an experienced and dedicated Senior Case Manager to join our vibrant and energetic business. Working as part of the Federal Self Insurance team, this exciting case management role is to pro-actively manage a portfolio of claims, provide exceptional customer service to all stakeholders and support injured workers to recover and return to work. The role acts as a senior member of the team, including coaching and escalations responsibilities. This role will be a permanent, full time position based in our Canberra or Melbourne office, with flexibility to work from home up to 3 days per week. You will need to have a passion for building relationships with clients and various stakeholders.
YOUR RESPONSIBILITIES
Prepare and implement strategies regularly within timeframes to achieve the optimum outcome and minimisation of claim costs.
Manage small programs within the business unit.
Support the wider management team with reporting.
Liaise with all internal and external stakeholders regularly to progress strategies and actions.
Assess aspects of liability and recovery relevant to the Safety Rehabilitation Act (SRC), while undertaking ongoing reviews in relation to entitlements and payments.
Conduct health promotion activities to enhance the customers wellbeing and empower them to participate in their own treatment and recovery.
ABOUT YOU
Minimum of 2+ years' experience managing claims in the workers compensation scheme or the Safety Rehabilitation Act (SRC) OR Workers Compensation/Case Management.
An empathetic, resilient, and motivational approach to provide customer centric support
A driven professional with highly developed written and verbal communication skills
Careful consideration to detail with a high concern for accuracy
Strong stakeholder engagement and management
Committed to supporting injured workers with their recovery and return to work
WHAT WE OFFER
EML provides career opportunities and great employee benefits, including:
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Up to 16 weeks paid parental leave, plus super
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
About Us
There’s huge satisfaction from knowing that your talent and hard work has a purpose. You will be making a difference that counts. Our people care about making a difference. We are looking for people who share our commitment to positive change. Once we have found you, we pull out all the stops to keep you. The focus and support we provide for career development are one of the reasons we have such a vibrant, engaged, and talented team. You will not be forgotten here. Your career at EML will be full of opportunities to gain new skills, work, grow and succeed with us.