Vault Protective Security Services

Join one of WA's most trusted premium security providers. We are seeking qualified, customer-focused Crowd Controllers to act as Venue Hosts for dynamic hospitality and event environments in Perth CBD, Scarborough, and Mandurah.

About The Role

Vault Protective Security Services is an established West Australian security provider, specialising in delivering exceptional security and customer service to the hospitality sector. With a strong presence in Perth since 2011, we have established ourselves as the preferred security partner for prominent venues, government entities, and high-profile clients.

We are currently seeking highly skilled Crowd Controllers who understand that great security starts at the door with a welcoming presence. In this role, you are the first and last impression for our clients' guests.

PLEASE NOTE: We are strictly focused on quality and the customer experience. This role requires premium security professionals who excel in communication, de-escalation, and hospitality. While physical capability and fitness are mandatory, your greatest weapon should be your ability to talk to people and manage venue energy positively.

We strongly encourage candidates with hospitality backgrounds, as well as military veterans holding a current security licence, to apply. We highly value the composure, discipline, and high-stress management skills that veterans bring to the table.

Benefits Of Joining Vault Protective Security Services

- Highly competitive rates reflecting the premium nature of the role.
- Advanced training workshops focusing on conflict resolution, de-escalation, and venue safety.
- Free counselling for you and your family.
- Great leadership from highly experienced, supportive industry professionals.
- Collaborative roster creation tailored to your preferences.




- Consistent hours and placement within diverse, professional teams.
- Experience a variety of exciting, high-energy venues.

Tasks and Responsibilities

- Act as the welcoming face of the venue, greeting patrons and enhancing their overall experience from the moment they arrive.
- Expertly manage patron behaviour and queues using exceptional communication and proactive de-escalation techniques.
- Operate confidently in dynamic, high-energy environments while maintaining absolute situational awareness.
- Screen patrons entering and exiting the premises strictly adhering to RSA and venue entry policies.
- Maintain clear, concise, and professional communication using two-way radios in loud settings.
- Execute safe, hands-on control and restraint techniques only when de-escalation fails and physical intervention is absolutely necessary to ensure safety.
- Report in detail any incidents in line with legislation and relevant policies and procedures.
- Conduct emergency evacuations and perform first aid/CPR where applicable.

Mandatory Requirements

- Demonstrated experience in a customer-facing or hospitality role, with a strong focus on guest experience.
- Exceptional communication and verbal de-escalation skills.
- High level of physical fitness and the confidence to safely manage physically demanding situations as a last resort.
- Comfortable and proficient using two-way radios for team communications.
- Valid WA Crowd Control license.
- Valid First Aid & Responsible Service of Alcohol (RSA) certificates.
- Rights to work in Australia.
- Weekend evening availability.

Advantageous Extras

- Previous experience working in premium hospitality venues (hotels, bars, nightclubs).
- 1-2 years’ experience in a leadership or Head Doorperson position.
- Additional certifications in conflict resolution or customer service.
- Defence Force experience.

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📌 Crowd Controller / Security Officer (Western Australia)
🏢 Vault Protective Security Services
📍 Western Australia