Senior Digital Solutions & Enablement Analyst

- University of New South Wales
- Australia, NSW
- Jul 28, 2026

Information Technology, Student Services

About University of New South Wales

At UNSW, we take pride in the broad range and high quality of our teaching programs. Our teaching gains strength and currency from our research activities, strong industry links and our international nature; UNSW has strong regional and...

Location: Kensington Campus NSW (2-3 days campus based each week)

Why your role matters

The Senior Digital Solutions & Enablement Analyst (internally called Senior Business Enablement Analyst) leads the design and optimisation of scalable digital solutions that extend CRM platforms and student systems. Using low-code platforms, AI-enabled tools, and emerging technologies, the role drives business process improvement, automation, and improved service delivery across student and staff-facing operations.

Working closely with business stakeholders and IT delivery partners, the role identifies opportunities to re-engineer processes and delivers sustainable, user-centred solutions aligned with institutional priorities. It translates operational needs into practical technical approaches that streamline workflows, reduce manual effort, and improve responsiveness, while also supporting experimentation through prototypes and proof of concept initiatives.

The Senior Digital Solutions & Enablement Analyst mentors analysts and citizen developers, fostering a culture of enablement and continuous improvement. The role requires a blend of technical expertise, solution design, stakeholder engagement, and delivery oversight to ensure platforms are secure, effective, and sustainable. The position reports to the Manager, Student Systems (Core Connections) and has one direct report.

Specific accountabilities include:

Continuously assess platform capabilities, new features, and emerging technologies to inform solution roadmaps and foster a culture of innovation.



Apply expertise in Agile delivery, business process reengineering, CRM, and digital solution design—including low-code platforms (LCAP) and AI to deliver improvements that enhance the student and staff experience.

Collaborate with IT, academic divisions, student services, vendors, and governance bodies to ensure cross-functional alignment, stakeholder buy-in, and user-centred design.

Translate complex business needs into practical solutions that emphasise scalability, reusability, automation, and alignment with business-led strategies.

About You

Previous experience in business systems, information technology, or related disciplines

Experience in designing and delivering solutions using Microsoft Dynamics 365 and the Power Platform (Power Apps, Power Automate, Power BI, Dataverse), or equivalent enterprise technologies, with an emphasis on scalable, user‑centric applications

Proficiency in low-code and no-code development principles, with hands‑on experience in system integrations (e.g. APIs, webhooks), and a solid understanding of solution governance, security, and lifecycle management

Excellent analytical and problem‑solving skills, with an iterative, user‑focused approach to digital solution design and continuous improvement

Proven ability to communicate complex technical concepts in clear, accessible terms, and to collaborate effectively with both technical and non‑technical stakeholders to ensure user‑centred design and adoption

Demonstrated experience in solution testing, user support, and documentation, with a focus on usability,



adoption, scalability, and continuous improvement

Demonstrated success leading or mentoring others in a digital delivery workplace, including capability uplift of junior staff or citizen developers, and contributing to a collaborative, high performing team culture

Proven experience working in Agile or hybrid delivery environments, with a focus on delivering incremental value and adapting to evolving priorities

Strong commitment to continuous learning and staying abreast of emerging technologies, AI tools, and platform innovations

In addition to the responsibilities outlined above, the following may also be required:

Occasional work outside of standard business hours is required to complete performance verification testing for release, including upgrades

Role may involve supervising external contractors, consultants, and fixed‑term project staff

Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.

Applications close:12 August 11.55PM

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Pre-Employment Checks
As part of our recruitment process candidates may be required to undergo pre-employment screening, which may include reference checks, qualification verification, right-to-work verification, and criminal history screening where relevant to the role.

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.

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📌 Senior Digital Solutions & Enablement Analyst (New South Wales)
🏢 University Of New South Wales
📍 New South Wales