Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centers and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS’ journey as we strive to achieve long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today.

About Role:

- Lead end-to-end transition activities for operations and integration projects.
- Develop and manage transition plans, timelines, and resource allocation.
- Drive knowledge transfer and ensure process documentation is completed.
- Coordinate with cross-functional teams (Operations, Integration, IAM, Infrastructure,



Security, etc.) to ensure smooth transition.
- Manage risks, dependencies, and escalations, ensuring business continuity.
- Establish governance frameworks – weekly status calls, dashboards, transition trackers, and reports.
- Act as the single point of contact (SPOC) for client stakeholders during the transition phase.
- Ensure seamless handovers to steady-state operations and sign-off from stakeholders.
- Track and report on KPIs, SLAs, and success criteria for the transition.
- Identify opportunities for process improvements, automation, and integration efficiencies.
- Certifications preferred - CISSP, CISM, GCIH, GCFA, CHFI, CEH, SEC+

Responsibilities:

- Lead the team with accountability to ensure overall delivery commitments are met
- Conduct proactive threat and compromise analysis by reviewing reports to understand threat campaign(s) techniques, lateral movements and extract indicators of compromise (IOCs).
- Prepare annual plans aligned with customer’s IT strategy
- Represent TCS at Executive Steering committee and report on overall delivery status, contract compliance, improvement initiatives etc.
- Act as first point of contact to the CISO, CIO for any security operations related information
- Project Management for regular operational delivery commitments as well as enhancement projects




- Periodic reporting of operational metrics to the customer as well as TCS Management. Report metrics as per contractual requirement to customer’s vendor management team.
- Perform root cause analysis for critical operational incidents and present it to the directors for approval. Track Corrective/preventative action plan to closure.
- Responsible for security incident response and documentation of major investigation reports
- Serve as a single point of contact for customer escalations; prepare remediation plans when needed - including for periodic customer satisfaction surveys.
- Work closely with all Operations staff including offshore to ensure 24x7 availability.
- Work in a multi-supplier environment and appropriately handle risks to TCS’ delivery commitments

Essential skills/knowledge/experience:

- Team management with good Information security technical expertise and ability to frontend customer interactions
- Robust analytical and problem-solving skills
- Good organization skills to ensure coordination and smooth hand-offs between onshore & offshore teams
- Strong communication (verbal and written) and interpersonal skills
- Project Management experience with an ability to mentor the team and meet delivery objectives
- Experience in Security Incident Response Lifecycle with a good understanding of Cyber Kill Chain & Mitre ATT&CK; frameworks
- Strong ability to advise customers on prioritization of security controls (Both in-person and written)
- Flexibility of availability hours. Cyber Security situations need unplanned prioritization. Should be open for on-call attendance
- Flexibility to travel
- Excellent verbal and written communication.

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📌 Cyber Security Service Delivery Lead (New South Wales)
🏢 Tata Consultancy Services
📍 New South Wales