- Provide a high level of customer service to students and staff
- Follow up on students who require academic support, and engage them in an intervention plan where required
- Issue warning letters according to the Institute's policies and procedures
- Responding to and managing a range of student enquiries and issues
- Coordinating and scheduling classes
- Preparing student and trainer paperwork for courses
- Data entry of student enrolments, attendance and student completions
- Make sure that accurate testamurs and statements of attainment are being issued on completion as per AQF requirements
- Auditing student files for compliance
- Process student admissions through the student management system & PRISMS if required, PRISMS system experience preferred but not essential, as training will be provided
- Issuing offer letters and listing with the agents and the marketing team only if required
Skills and experience
- Demonstrated experience in Education/RTO
- Minimum 2-3 years of Education/RTO experience required
- Student management and AVETMISS system knowledge
- Advanced user-level experience with AVETMISS systems required