About the role

EICARE Home Care Service Provider is seeking a Mandarin-speaking Administrative Assistant to join our team in Clayton, VIC. This is a full-time position that will play a key role in supporting our operations and providing exceptional customer service to our clients. As an Administrative Assistant, you will be responsible for a variety of administrative tasks and will serve as a crucial link between our organisation and our Mandarin-speaking clientele.

What you'll be doing

1. Providing Customer services to elderly clients

2. Answering and responding to phone calls and emails from clients in a professional and courteous manner

3. Participate in community outings, social events, and special activities as required

4. Assisting with the coordination of client services and support

5. Translating documents and communications between English and Mandarin as needed

6. Maintaining accurate records and databases

7. Providing general office support and contributing to the overall smooth running of the office

8. Provide friendly, respectful support to older clients while promoting their safety, wellbeing, and social engagement.

What we're looking for

1. Fluency in both Mandarin and English, with excellent written and verbal communication skills in both languages. (Cantonese is a bonus).

2. 1-2 years of experience in an administrative or customer service role,



preferably in a social services setting

3. Strong organisational and time management skills, with the ability to prioritise tasks and work efficiently

4. Proficiency in using Microsoft Office suite and other relevant software
5. A friendly, professional, and customer-oriented attitude
6. A keen eye for detail and the ability to maintain accurate records
7. A desire to contribute to the well-being of our clients

What we offer

At EICARE Home Care Service Provider, we are committed to providing a supportive and inclusive work environment. We offer competitive salaries, opportunities for career development, and a range of employee benefits, including health insurance and flexible work arrangements. We value our employees and strive to create a positive and rewarding work culture.

About us

EICARE Home Care Service Provider is a leading provider of in-home care services in the Clayton and surrounding areas. Our mission is to enable our clients to live independently and with dignity in the comfort of their own homes. We pride ourselves on our personalized approach, cultural sensitivity, and commitment to delivering the highest quality of care.

If you are interested in this opportunity and believe you have the skills and experience we are looking for, please apply now.

📌 Mandarin-Speaking Administrative/Customer Service Assistant (Clayton)
🏢 EICARE Home Care Service Provider
📍 Clayton