Perfect opportunity for a Medical Receptionist to join a dynamic and supportive medical clinic on a permanent part-time basis.

ABOUT US:

Bannockburn Surgery is a large general practice located between Geelong and Ballarat. Established over 40 years ago, Bannockburn Surgery services the growing community of Golden Plains Shire and surrounds. We believe in providing the type of care you would hope to receive yourself – personal, compassionate and accessible. Many of our patients live, work, and go to school in the local community and value the personal and professional care they receive.

THE ROLE:

Our team is dedicated to delivering excellent patient outcomes and it all begins at the front desk. We’re seeking a friendly, vibrant and engaging person to join our existing Reception Team who are the welcoming faces of our practice – this role is perfect for someone who has excellent communication skills, a professional approach, is a team player and a can-do attitude.

As a Medical Receptionist, you are the first point of contact for our patients. Your warmth, efficiency and attention to detail will help set the tone for their entire visit. If you thrive in a quick-paced, patient-focused environment, we want to hear from you!

KEY RESPONSIBILITIES:

- Greet patients with a warm and qualified demeanour

- Accurate management of appointment book scheduling

- Answer incoming phone calls and respond to inquiries with care and clarity

- Receipt and banking of monies





- Maintain up-to-date knowledge of accurate billing procedures

- Liaise with external suppliers such as pathology, radiology, specialist and health service providers

- Communicate in a clear and professional manner at all times

- Ensure safe working practices are maintained at all times

ABOUT YOU:

Due to its fast pace environment, having previous medical reception experience is desirable however not essential. You will also:

- Have proven experience within a customer service environment

- Possess meticulous attention to detail

- Display empathy and understanding

- Possess strong written and verbal communication

- Maintain and adhere to strict privacy and confidentiality procedures

- Work with integrity and reliability

- Work cooperatively within a team-oriented work environment with a willingness to share resources, knowledge and information

- Have the ability to manage time effectively, multitask and prioritise tasks as necessary

HOURS:

Minimum two (2) days per week *

Saturdays 09:45AM - 12:15PM (in rotation amongst administrative team)

*opportunity for additional shifts in covering personal / annual leave and upcoming maternity leave

Further training will be provided for the successful candidate.

If you are enthusiastic, want to work within a supportive work workplace and posess the above skill profile, we look forward to hearing from you!

📌 Medical Receptionist (Bannockburn)
🏢 Bannockburn Surgery
📍 Bannockburn