Support parents and carers to build confidence, connect with services and take practical steps toward their personal, study and work goals.

2 Positions - Berserker & Rockhampton

National Joblink is looking for a warm, motivated and community-minded person to join our Parent Pathways team in Rockhampton.

Parent Pathways is a free, voluntary and flexible support service for eligible parents and carers of young children. The program provides personalised mentoring, practical support and referrals to help participants identify goals, build confidence, access local services, consider training options and plan for their future.

Being a Parent Pathways Mentor will suit someone who is naturally good with people, able to build trust quickly and confident working with participants from a wide range of backgrounds. You will be empathetic, organised and proactive, with the ability to balance meaningful participant engagement with accurate administration and program requirements.

If you are passionate about community, enjoy building relationships and want a role where your work genuinely matters, we would love to hear from you.

These are full-time, fixed-term position through to 31 October 2028. You will be based in either of our Rockhampton or Berserker offices. The successful applicant may also meet participants and community stakeholders at approved locations within the region.

What you will be doing:

· Supporting parents and carers to identify their personal, study and work goals

· Building trusted, respectful relationships with participants from diverse backgrounds

· Connecting participants with local services, activities, training options and community supports

· Advocating appropriately and making warm referrals to external services where needed





· Developing strong relationships with community organisations, stakeholders and referral partners

· Balancing participant appointments, outreach, administration and reporting requirements

· Working collaboratively with the Parent Pathways team to create positive outcomes for participants

· Following program guidelines, privacy requirements, policies and procedures To be successful in this role, you will bring:

· A genuine desire to support parents, carers and families in your local community

· Empathy, resilience and a nonjudgemental approach

· Strong communication skills and the ability to build rapport quickly

· Good time management, attention to detail and confidence managing competing priorities

· Sound digital literacy, including confidence using Microsoft 365 and online reporting systems

· A flexible approach and willingness to work from the Berserker office or other approved local locations as required

· A Certificate III or Diploma in Community Services, or other relevant qualification.

· Knowledge of local support services, community networks or lived experience relevant to supporting families will be highly regarded

Why join NJL?

At NJL, you will be part of a values-driven, not-for-profit organisation that has been supporting local communities for more than 30 years. We offer:





· A supportive workplace that values putting 'Family and Friends First'

· Above-award wages

· Access to salary packaging

· Monthly rostered days off

· Free 24/7 support through our Employee Assistance Program

· Health insurance discounts and wellness support

· The opportunity to do meaningful work that supports parents, carers and families in the local community

Employment requirements:

· Current driver’s licence and access to a reliable vehicle

· Current Working with Children Check, or willingness to obtain one

· Ability to pass a Criminal History Check

· Access to digital ID, including myID, and confidence using biometric security where required

NJL is committed to creating a protected, respectful and inclusive workplace that values diverse backgrounds, experiences and perspectives. We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

About NJL:

National Joblink is a not-for-profit organisation that has served local communities for over 30 years across Queensland and Tasmania. We deliver a range of employment, training and community-based services, including Workforce Australia programs, registered training, hospitality and community initiatives.

How to apply:

Please submit your resume and a brief cover letter through Seek outlining why you are interested in the role and how your skills and experience align with the position.

For more information, please contact Clare at ****@njl.org.au.

Applications close: Sunday 30 August 2026.

We may commence interviews before the closing date and may remove the advertisement if the position is filled earlier. Applicants are encouraged to apply as soon as possible.

📌 Mentor – Parent Pathways (Berserker)
🏢 National Joblink
📍 Berserker