At IBM Software, we transform client challenges into solutions. Building the world’s leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity andcollaboration.You’ll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation.With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM’s product and technology landscape. Here, you’ll have the tools and opportunities to advance your career while creating software that changes the world. With Confluent, data doesn’t sit still. We put information in motion, streaming in near real time so organizations can react faster, build smarter, and deliver experiences as dynamic as the world around them.

Your role and responsibilities

Technical Support Engineers work at the intersection of our client services and engineering teams and drive customer success by helping identify and resolve critical business issues. In this role you’ll interact directly with our customers, hands on fixing issues and providing software development and operations expertise, leveraging deep knowledge of best practices in the use of Apache Kafka, the broader Confluent Platform, as well as complementary systems. Throughout all of these interactions, you’ll build strong relationships with customers, ensuring exemplary support and timely resolution to customer requests.

What You Will Do

- Working with customers to resolve a wide range of issues with their Confluent deployments
- Contributing to process development - we’re a growing team, so we’re looking for people who want to help us grow efficiently and with a best-in-class culture
- Communicating with our core engineering team to provide real-time product feedback from the field
- Improving product documentation and authoring knowledge base articles
- Creating and reviewing product demos and internal tooling
- Working closely with the team behind Apache Kafka

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

- Excitement in learning about streaming data and becoming a domain expert in Apache Kafka
- Experience in diagnosing, reproducing, and resolving customer issues
- Desire to make customers successful through direct interaction

Two out of these three:

- Experience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.)




- Operational knowledge of Java applications (jstack, jmap, etc.)
- Experience with at least one mainstream distributed system (e.g., Kafka, Hadoop, Cassandra, etc.)

Preferred technical and professional experience

- Familiarity with IT Service Management: Exposure to IT service management principles and practices, including problem management, incident management, and change management, to drive improvements and solutions within IBM.
- Understanding of Cloud-based Solutions: Experience working with cloud-based solutions and technologies to analyze diagnostic information, troubleshoot, and debug client IT environment issues.
- Knowledge of IBM Products: Exposure to IBM products and services, including their features, functionality, and technical requirements, to act as a trusted advisor for successful utilization.

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence—from machine learning to generative AI to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments - a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday,



all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for valuable in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

Job Title

Technical Support Engineer - Confluent

Job ID

125487

City / Township / Village

SYDNEY

State / Province

Country

Australia

Work arrangement

Hybrid

Area of work

Infrastructure & Technology

Employment type

Regular

Position type

Professional

Some travel may be required based on business demand

Company

(0008) IBM Australia Limited

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?

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📌 Infrastructure & Technology Technical Support Engineer - Confluent Professional SYDNEY, AU (New South Wales)
🏢 Ibm
📍 New South Wales