- Entry Level Role
- Supportive Team
- Great Location

CBD Location | NAB | $38.89PH+SUPER | SALES EXPERIENCE NEEDED Your new company To be successful with NAB, you will go above and beyond to achieve great results for the customer, the company, and yourself. NAB is passionate about diversity and inclusion and will ensure you are a valued member of their community. NAB's core values include Excellence for Customers, Grow Together, Own It, Be Respectful, Customer-Obsessed, and Work with Speed.

Your new role HICAPS (Health Industry Claims and Payments Service) is a service provided by National Australia Bank (NAB) that simplifies the process of healthcare claims and payments.

HICAPS allows healthcare providers to process claims for private health insurers directly at the point of service, making it easier and faster for patients to claim their health benefit.

More information about HICAPS: https://www.hicaps.com.au/

Your responsibilities As a member of the HICAPS Sales team, you will focus on first-call resolution and customer obsession. This team values collaboration to best support existing and new clients of healthcare professionals who are interested in joining HICAPS.

Your responsibilities will include:

- Responding to a list of existing clients who have indicated their interest to creating an account with HICAPS through outbound/inbound calls
- Educating customers about HICAPS features, preparing accurate quotations, and responding to any requests or enquiries




- Assisting with the application process and ensuring all documentation is accurate and completed

This position is a 6-month temporary contract starting at mid/end September 2026, with opportunities to extend. You will work at NAB Office, 395 Bourke Street CBD, with rotating rosters between 8am to 6pm, Monday to Friday, 8 hours per day. The pay rate is at $38.89ph+super. The team works 3 days from home and 2 days from the office. What you'll need to Succeed To be successful in this role, you will need

- Prior to contact centre or phone-based work experience
- Prior sales experience is a strong benefit
- Strong verbal communications
- Detail oriented and resilient

Stay ahead of the curve and drive your career with NAB! This is a fantastic opportunity to join one of Australia's Top 4 Banks. As a valued member of the team, you will be offered:

- Access to NAB's employee Staff Club benefits which include amazing rewards and discounts
- An abundance of resources to help you manage your physical health and wellbeing. This includes an Employee Assistance Programme and wellbeing initiatives

What you need to do now Are you ready to shape the future of banking? Click 'apply now'. As an equal prospect employer, we encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations, and gender identities- including Aboriginal and Torres Strait Islander peoples, the LGBTQIA+ community, and people living with disabilities to apply.

📌 NAB HICAPS Sales Advisor (Melbourne)
🏢 Hays
📍 Melbourne