The Office Manager is responsible for overseeing the administrative and operational functions of the clinic. This role will ensure the efficient day-to-day running of the business, support the implementation of systems and processes, and contribute to business growth through improved operational performance and patient service delivery.

This is a key position within the organisation and will work closely with the Directors to support the ongoing development and expansion of the clinic.

Key Responsibilities

Operations Management

- Oversee the daily administrative operations of the clinic, ensuring efficiency and continuity of services
- Develop, implement, and monitor office systems, policies, and procedures
- Manage clinic workflows, scheduling systems, and patient service processes

Financial & Business Support
- Assist with budgeting, expense tracking, and financial reporting
- Monitor revenue performance and identify opportunities to improve operational efficiency
- Support business development initiatives aimed at increasing patient engagement and clinic utilisation

Staff Coordination & HR Administration
- Coordinate administrative staff, including rostering and task allocation
- Assist with recruitment, onboarding, and staff training processes
- Maintain personnel records and support general HR administration

Stakeholder & Client Management
- Liaise with patients, healthcare providers, and external stakeholders
- Maintain high standards of client service and communication
- Support referral pathways and relationships with external providers





Compliance & Governance
- Ensure compliance with workplace health and safety requirements
- Maintain accurate records and documentation in line with regulatory requirements
- Support implementation of internal policies and procedures

Skills and Experience
- Minimum 3 years’ experience in office management, operations coordination, or similar administrative leadership roles
- Demonstrated ability to manage business operations and improve systems and processes
- Strong organisational and time management skills
- Excellent communication and interpersonal skills
- Experience in healthcare or allied health environments will be highly regarded

Business Development & Revenue Growth
- Identify, develop, and implement strategies to increase clinic revenue and patient utilisation
- Build and maintain referral relationships with external stakeholders, including general practitioners, specialists, gyms, and allied health providers
- Monitor clinic performance metrics, including patient numbers, conversion rates, and service utilisation
- Develop and implement initiatives to improve client retention and engagement
- Support marketing and promotional activities to drive current patient acquisition
- Identify new service opportunities and revenue streams to support business growth
- Work closely with Directors to implement growth strategies aligned with the clinic’s business objectives

Job Types: Full-time, Permanent

Work Location: In person

Pay: $80,000.00 – $82,500.00 per year

Work Location: In person

📌 Office Manager (Coorparoo)
🏢 Movement Improvement Brisbane
📍 Coorparoo