Aged Care Administration Support Officer

Job Type: Permanent position | Part time position

Job Description

ROLE AND RESPONSIBILITIES

Administration & Office Support Answer telephone calls, respond to emails, and manage general enquiries in a professional and culturally respectful manner.

Perform general administrative duties including scanning, photocopying, filing, and document management. Maintain accurate client records, databases, and filing systems in accordance with organisational policies and privacy requirements. Assist with data entry, reporting, and documentation for CHSP, HCP, NDIS, and other funded programs.

Support roster updates, staff schedule changes, and communication of roster amendments.

Administration Support Officer - Mala’la Aged Care Client Transport & Appointment Coordination

Coordinate daily transport schedules including pick-up and drop-off arrangements for Social Support at Home (S@H), CHSP, NDIS, and Day Respite clients. Work closely with visiting health services, including Mala’la Clinic, Patient Travel,



and Chronic Conditions teams to support client attendance at medical appointments. Liaise with clients, families, support workers, and service providers regarding transport and appointment schedules.

Client Support Assistance

Assist clients with Centrelink residency enquiries, banking enquiries, and access to community services. Support clients with activating SIM cards, mobile phone setup, and communication with family members when required.

Provide culturally appropriate support to clients in accessing information and services.

Assist clients in a respectful and confidential manner while maintaining skilled boundaries.

Operational Support

Provide assistance to Support Workers on the floor when required, including:

- Assisting with meal distribution
- Supporting client activities and group programs
- Assisting during busy operational periods

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📌 Aged Care Administration Support Officer (Maningrida)
🏢 Maningrida
📍 Maningrida