About Us

We're a Melbourne CBD based property and finance group helping clients navigate real barriers to entering the property market. Our approach is thoughtful and hands-on rather than transactional and we take shared responsibility for getting the right outcome for every client. Our team is close-knit, direct and low-ego. People pitch in when things get busy and take ownership of their part of the client journey. We're building something meaningful and want people who care about doing things with excellence.

The Role

This is a central operational role supporting our Chief Operating Officer to keep clients, deals and the business moving. It is suited to someone from a residential property background in broking, real estate, conveyancing or the like. This role suits someone who's organised, measured and genuinely enjoys keeping complex processes running smoothly.

What are the perks?

- Work directly alongside the COO with real visibility over how the business operates
- Broad exposure across client operations, transactions and reporting
- Scope to help shape and improve internal processes and SOPs as the business grows
- Supportive, close-knit team environment
- Working in a business that believes every Australian should have the opportunity for success in property

What will you be doing?

- Monitoring and managing the client journey, workflows,



pipeline stages and task progress within the CRM
- Providing administrative and operational support to the COO
- Coordinating client communications, meetings, document collection and follow-up throughout the client journey
- Liaising with mortgage brokers, conveyancers, property agents and other key stakeholders to support client outcomes
- Managing admin inboxes, ensuring enquiries are actioned or distributed appropriately
- Assisting with transaction related admin
- Helping document, review and continuously improve SOPs and business policies
- Preparing weekly and monthly lead generation and operational reports, ensuring data accuracy and CRM integrity
- Supporting general business admin and contributing to the smooth day to day running the Group

What are we looking for?

- An understanding of the residential property transaction process
- Previous experience using a CRM (Zoho is desired but not essential)
- Intermediate Excel skills
- High attention to detail and strong organisational skills
- Comfortable managing multiple stakeholders and competing priorities
- Proactive, ownership driven and measured

If you're interested in the role, please apply. We look forward to discussing it further with suitable candidates.

📌 Operations Coordinator (Melbourne)
🏢 Yourprop Group
📍 Melbourne