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Collections Officer

Branded Financial is growing - fast

We're on a mission to become the best specialist lending company in Australia and New Zealand, and we're looking for ambitious, driven people to help get us there.

We've got bold goals and a clear vision for the future. That means exciting opportunities for those ready to champion new ideas, challenge the status quo, and grow alongside us.

If you're hungry to make an impact, thrive in a fast-paced environment, and love turning ideas into action - you'll feel right at home here.

Are you someone who loves helping people get back on track? Do you enjoy problem-solving, building rapport, and navigating tricky conversations with confidence and empathy? If you're looking for a role where you can make a real difference in customers' financial wellbeing - we'd love to meet you.

The Role

We're looking for a Collections Specialist to join our team. In this role, you'll work closely with customers who may be experiencing financial pressure, helping them find practical pathways forward. You'll use your financial services experience and excellent people skills to guide customers through the next steps, provide clarity, and ensure they feel supported. This is a great opportunity for someone who enjoys meaningful customer interactions, thrives in a structured environment, and brings a positive, solution-focused attitude to their work.

What you'll be doing

- Building genuine relationships with customers and understanding their current situation
- Having confident but empathetic conversations about overdue accounts
- Working with customers to set up sustainable arrangements and payment plans




- Advising customers on available options and explaining obligations clearly
- Collaborating with internal teams to resolve issues and ensure the best outcomes
- Maintaining accurate records and following regulated processes
- Contributing to continuous improvement by sharing insights and feedback

Branded Financial is growing - fast

We're on a mission to become the best specialist lending company in Australia and New Zealand, and we're looking for ambitious, driven people to help get us there.

We've got bold goals and a clear vision for the future. That means exciting opportunities for those ready to champion new ideas, challenge the status quo, and grow alongside us.

If you're hungry to make an impact, thrive in a fast-paced environment, and love turning ideas into action - you'll feel right at home here.

Are you someone who loves helping people get back on track? Do you enjoy problem-solving, building rapport, and navigating tricky conversations with confidence and empathy? If you're looking for a role where you can make a real difference in customers' financial wellbeing - we'd love to meet you.

The Role

We're looking for a Collections Specialist to join our team. In this role, you'll work closely with customers who may be experiencing financial pressure, helping them find practical pathways forward. You'll use your financial services experience and excellent people skills to guide customers through the next steps, provide clarity,



and ensure they feel supported. This is a great opportunity for someone who enjoys meaningful customer interactions, thrives in a structured environment, and brings a positive, solution-focused attitude to their work.

What you'll be doing

- Building genuine relationships with customers and understanding their current situation
- Having confident but empathetic conversations about overdue accounts
- Working with customers to set up sustainable arrangements and payment plans
- Advising customers on available options and explaining obligations clearly
- Collaborating with internal teams to resolve issues and ensure the best outcomes
- Maintaining accurate records and following regulated processes
- Contributing to continuous improvement by sharing insights and feedback

What you'll bring

- Experience in financial services, banking, lending, insurance, or a similar regulated environment is preferred
- Strong communication skills - both written and verbal
- A calm, skilled approach to tough conversations
- A problem-solver's mindset and a genuinely helpful attitude
- Solid organisational skills and comfort working with systems and processes
- Resilience, positivity, and a team-first approach

Our values are the fabric of what makes BFS, BFS

They guide our decisions, shape how we work, set the standards we hold ourselves and each other to, and build the trust that brings us together.

Champion the Customer: We put people at the heart of every decision

Win Together: We achieve more when we work as one

Do What's Right: We act with integrity and take responsibility

Be Curious: We keep an open mind to new possibilities

Together, these values help create a workplace where people can grow, contribute and do their best work.

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📌 Collections Officer (New South Wales)
🏢 Avanti Finance Group
📍 New South Wales