Network Technical Specialist

Location: Melbourne / Sydney

Salary: AUD 82,544–87,992 Annual Gross

Flexible working arrangements (hybrid, reviewed case‑by‑case basis)

Role Description

We’re looking for a driven and experienced Network Technical Specialist to join our Enterprise Network Management (ENM) team to deliver services in the following areas:

- Service provider & data centre network infrastructure
- Incident management & service restoration
- Proactive network monitoring & optimization
- Root cause analysis (RCA) & problem management
- Customer & stakeholder communication

Roles and Responsibilities

- Own the full lifecycle of incidents, service requests, problems, and changes—including normal, planned, and emergency changes—from initiation through to resolution and closure.
- Deliver proactive and reactive network support, anticipating potential failures before they impact customers and responding decisively when incidents arise—always with a focus on maintaining SLA compliance and service continuity.
- Represent the team in Change Advisory Board (CAB) meetings, contributing technical expertise to change evaluation, risk assessment, and approval decisions to safeguard network stability.
- Coordinate and collaborate with third‑party vendors—including Cisco, Juniper, Fortinet, and others—to manage technical escalations, track open cases, and ensure timely resolution of hardware and software issues.
- Engage proactively with customers across both voice and digital channels, communicating technical updates in a explicit, professional, and empathetic manner that reinforces trust and confidence in Infosys’s services.
- Provide technical mentorship and day‑to‑day guidance to junior engineers, contributing to team capability development and fostering a culture of continuous improvement and knowledge sharing.
- Assess customer IT environments to identify gaps, recommend enhancements, and propose forward‑looking solutions that support their business objectives and long‑term technology roadmap.




- Develop and implement strategies to enhance the performance, resilience, scalability, and maintainability of managed network environments.
- Ensure all project and operational activities are aligned with organisational goals, enterprise architecture principles, and relevant compliance and governance frameworks.
- Produce and maintain high‑quality technical documentation, including architecture records, design decisions, runbooks, and change workflows, in accordance with industry standards.
- Stay current with emerging technologies, industry trends, and vendor developments, proactively integrating new knowledge into team practices and customer engagements.

Essential Qualifications

- Bachelor’s or master’s degree in computer science, Information Technology, Telecommunications, or a related discipline.
- A minimum of 5 years of progressive experience in network and infrastructure engineering, with a demonstrated track record in enterprise‑level environments.
- At least 3 years of experience in customer‑facing technical support roles, preferably within a NOC, managed services, or similar operational setting.
- Solid hands‑on expertise across core networking disciplines including Routing, Switching, SD‑WAN, Network Security, and Infrastructure management.
- Troubleshoot IP VPN services and resolve connectivity, routing, and performance issues.
- Diagnose faults across Fiber, Copper, and Dark Fiber networks.
- Identify and resolve Mobile / Radio network faults impacting service availability.
- Support and troubleshoot Cisco and Juniper routers and network devices.
- Perform fault isolation, escalation,



and service restoration activities.
- Provide clear, timely customer communication and incident updates.
- Ensure incidents are resolved within agreed SLAs.
- Exposure to technologies from leading vendors including Cisco, Juniper, Palo Alto, Meraki, Microsoft, F5 load balancers, Linux, VMware, Netscaler, Fortigate, Velocloud, Solarwinds, ServiceCentral, Magpie, Splunk, and Merge.

Preferred Qualifications

- Prior experience in a Telco or ISP environment is highly regarded and will be considered a significant advantage.
- Exposure to Network Automation tools and scripting languages (e.g., Python, Ansible) to support operational efficiency and reduce manual toil.
- Experience working in or supporting Australian government or public sector environments, including familiarity with relevant security and compliance frameworks.
- Demonstrated involvement in large‑scale network transformation, migration, or modernisation projects within enterprise settings.
- Familiarity with Cloud networking concepts and integration patterns across platforms such as AWS, Azure, or GCP.
- Relevant industry certifications such as CCNP, JNCIP, Fortinet NSE, or ITIL Foundation are highly desirable.

Additional Skills

- Excellent customer‑facing skills.
- Excellent written and verbal communication skills.
- Strong attention to detail and outstanding analytical and problem‑solving skills.

Benefits

- Income Protection Insurance
- Paid Parental and Volunteer leaves
- Employee Assistance Program (EAP)
- Flexible working arrangements (hybrid, reviewed case‑by‑case basis)
- Health Insurance Discount and Well‑being Program
- Access to Fitness and Gym Memberships
- Salary packaging and novated leasing

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.

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📌 Network Technical Specialist (New South Wales)
🏢 Infosys
📍 New South Wales