IT MSP – Level 2 Technical Specialist Engineer

Up to $80K + Super | Full-Time Permanent | East Melbourne

An established and growing Managed Service Provider is looking for an experienced Level 2 Technical Specialist Engineer to join their collaborative technical team.

This opportunity is ideal for someone who enjoys working across a broad range of technologies, building strong client relationships, and solving complex technical issues within an MSP environment. You'll work with a diverse client base across a mixture of reactive support, proactive maintenance, and project delivery while being surrounded by a knowledgeable team that genuinely enjoys what they do.

If you're looking to join an MSP that values technical excellence, continuous learning, and exceptional customer service, we'd love to hear from you.

WHAT'S ON OFFER?

- Up to $80K + Super
- Permanent full-time position
- Work with a broad range of SMB clients across multiple industries
- Exposure to modern Microsoft Cloud technologies
- Supportive and collaborative technical team
- Ongoing technical training and certification support
- Opportunity to work across BAU support and project implementations
- Diverse role with both remote and onsite client engagement

WHO ARE WE?

We are a well-established Managed Services Provider delivering premium IT support, cloud solutions, cyber security, networking, and infrastructure services to businesses across Australia.

Our team is passionate about technology and providing exceptional customer experiences. We believe in collaboration, accountability, continuous improvement,



and investing in our people to help them grow both personally and professionally.

As our client base continues to expand, we're looking for a Level 2 Systems Engineer who enjoys working closely with customers and delivering outstanding technical solutions.

WHAT WILL YOU BE DOING?

As a Level 2 Technical Specialist Engineer, you'll provide both remote and onsite technical support while acting as an escalation point for Level 1 Engineers.

Your responsibilities will include:

- Providing Level 2 technical support across Microsoft and cloud environments
- Troubleshooting hardware, software, server, networking, and infrastructure issues
- Supporting Microsoft 365, Exchange Online, SharePoint, OneDrive, and Teams
- Administering Azure Active Directory, Microsoft Entra ID, and cloud services
- Managing Windows Server and Windows 10/11 environments
- Supporting networking infrastructure including switches, routers, wireless, VPNs, DNS and DHCP
- Assisting with server deployments, upgrades, migrations, and infrastructure projects
- Supporting backup, disaster recovery, and business continuity solutions
- Performing onsite client visits for installations, troubleshooting, and project work
- Escalating complex technical issues where required while mentoring junior engineers




- Maintaining accurate documentation and updating technical knowledge bases
- Working towards SLA targets while delivering an exceptional customer experience
- Collaborating closely with vendors, technical consultants, and internal engineering teams
- Minimum 3+ years' experience working within a Managed Services Provider (MSP)
- Robust experience supporting Microsoft 365 environments
- Experience administering Microsoft Azure and Microsoft Entra ID
- Solid understanding of Windows Server and Windows desktop operating systems
- Experience supporting networking infrastructure including TCP/IP, DNS, DHCP, VPNs, switches, routers and wireless networking
- Experience supporting cloud technologies and hybrid environments
- Knowledge of backup and disaster recovery solutions
- Strong troubleshooting skills across hardware, software, servers, and infrastructure
- Excellent customer service and communication skills
- Ability to prioritise workloads while managing multiple support requests
- Current driver's licence and willingness to travel to client sites
- Full Australian working rights
- Experience with ConnectWise, HaloPSA, Autotask or similar PSA platforms
- Experience with N-Able, Datto RMM, NinjaOne or other RMM solutions
- Exposure to Azure Virtual Desktop or virtualisation technologies
- Knowledge of FortiGate firewalls and network security
- Experience with Microsoft Intune and endpoint management
- PowerShell scripting or automation experience
- Microsoft or CompTIA certifications
- Experience delivering infrastructure or cloud migration projects

KEY SKILLS:

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📌 Technical Specialist (Williamstown)
🏢 Searchability®
📍 Williamstown