Love solving problems, supporting people, and making technology feel less overwhelming? This one’s for you. Here's what your day as a Platform Support Specialist looks like:

- Managing tech support tickets, sales enquiries, and inbox conversations across multiple channels, ensuring every person receives a prompt, thoughtful, and skilled response.
- Troubleshooting platform questions and providing clear guidance, helpful resources, and solutions based on each member’s business goals and needs.
- Supporting prospective customers by understanding what they’re trying to achieve, answering their questions, and helping them determine whether Ivorey is the right fit.
- Keeping every ticket, conversation, follow-up, and internal task accurately documented and updated so no question goes unanswered and nothing slips through the cracks.
- Contributing to tutorials, FAQs, guides, and internal processes that improve the member experience and proactively address recurring questions. You’ll thrive here if you:
- Have experience in customer support, virtual assistance, customer service, or another client-facing role • Understand the online business industry and how coaches, consultants, service providers, educators, agencies, and membership businesses operate • Are familiar with concepts such as lead generation, sales funnels, email marketing, automations, online offers, customer journeys,



and client delivery • Feel confident learning and using technology such as CRM systems, website builders, course platforms, community platforms, email marketing software, and booking tools • Can explain technical information clearly and professionally, especially to people who may not feel confident with technology • Are highly organised and systematic, managing inboxes, tickets, follow-ups, and ClickUp tasks with speed, care, and accuracy • Get satisfaction from knowing every question has been answered, every interaction has been documented, and no member has been left hanging • Are available to work one weekend day as part of a fixed weekly roster Full training on the Ivorey platform will be provided. What matters is that you already understand the online business world, genuinely care about helping women succeed, and are ready to become an expert in the technology that powers their businesses. This is perfect for someone who loves finding solutions, thrives in a fast-moving support environment, and wants to grow her career with a fast-growing tech company! Ready to put your skills to work in a role that matters? We’re excited to meet you! ?? Learn more and apply here: https://docs.google.com/document/d/1_yYBt-9BM9diOk8i7n8QvzvmBRqoIsfPrgAJWm58ExM/edit?usp=sharing

📌 Platform Support Specialist (Australia)
🏢 Ivorey™
📍 Australia