Senior Manager, Change Lead – Customer Due Diligence (Fixed Term) – Sydney, Australia

The Senior Manager – Change Lead (Customer Due Diligence) is responsible for leading end‑to‑end delivery of risk and compliance uplift initiatives to support the design and implementation of customer due diligence (CDD) frameworks under the AML/CTF reforms.

Role Responsibilities

- Provide subject matter expertise in risk management and regulatory compliance, with a focus on AML/CTF obligations relating to CDD under the AML/CTF reforms.
- Lead the redesign and implementation of relevant CDD policies, processes and procedures.
- Ensure CDD frameworks and procedures comply with global policies, regulatory requirements, and industry standards.
- Liaise with relevant risk and governance teams to obtain required approvals and sign‑offs.
- Lead end‑to‑end change initiatives relating to CDD, ensuring alignment with enterprise change governance frameworks.
- Provide oversight and coordination across multiple stakeholders, including Risk, Compliance, Legal, Operations, Business and Technology.
- Develop and execute change plans, ensuring milestones, risks, and dependencies are actively managed.
- Drive adoption of recent processes, controls, and systems across impacted business areas.
- Partner with impacted teams to design and implement fit‑for‑purpose processes and controls addressing AML/CTF risks.
- Define and document key controls, including ICDD, OCDD, ECDD and reporting processes.
- Ensure controls are effective, scalable, and embedded into operational workflows.




- Ensure all change requirements and implementation are fully documented, auditable and defensible in regulatory reviews and independent evaluations.
- Support the local, regional and global compliance teams in their response to findings, issues or recommendations relating to CDD.
- Act as a trusted advisor to business leaders and other stakeholders on risk and compliance implications.
- Facilitate workshops and working sessions to co‑design compliant solutions.
- Translate regulatory requirements into practical, business‑friendly controls and processes.
- Manage communication with senior stakeholders, including executive updates and decision papers.

Role Requirements

- Bachelor’s or master’s Degree preferred. Professional certifications in AML/CTF or risk management (e.g. CAMS or equivalent) highly desirable.
- At least 7+ years of experience in AML/CTF compliance. Experience working in a regulatory setting is highly desirable.

Additional Skills

- Leadership experience delivering complex regulatory or financial crime change programs within a financial institution or in a similar industry.
- Deep practical knowledge of AML/CTF frameworks and regulations,



particularly in the areas of CDD.
- Strong governance, stakeholder management and executive communication capability.

Work Shift

Western Union values in‑person collaboration, problem solving, and ideation whenever possible. The expectation is to work from the office a minimum of three days a week.

Benefits

You will also have access to short‑term incentives, accident and life insurance, and access to best‑in‑class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location‑specific benefits below and note that your Recruiter may share additional role‑specific benefits during your interview process or in an offer of employment.

- Life / Accident Coverage
- Superannuation Plan
- Paid Time Offs
- Employee Wellness
- Global Recognition and Rewards Programs

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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📌 Senior Manager, Change Lead – Customer Due Diligence (Fixed Term) (Melbourne)
🏢 Western Union
📍 Melbourne