Your opportunity

As the Security Operations Manager, you will be reporting to the Chief Technology Officer and will lead the operational cybersecurity function; ensuring threats, vulnerabilities, and incidents are identified, managed, and resolved swiftly. Working side by side with people who go the extra mile, you’ll also love the feeling of helping children and adults who need us. Here’s how you’ll do it:

- Lead and manage SOC analysts and security operations staff
- Oversee threat monitoring, detection, and incident response activities
- Develop and maintain security runbooks, incident response plans, and escalation procedures
- Ensure vulnerability management processes are executed effectively.
- Coordinate threat intelligence gathering and integration into detection capabilities
- Manage relationships with MSSPs and cybersecurity vendors
- Ensure compliance with security standards, policies, and regulatory requirements
- Drive continuous improvement of security controls, processes, and tooling
- Conduct post-incident reviews and implement lessons learned
- Ensure staff training, wellbeing, and performance management
- Oversee user-focused security controls such as MFA, endpoint protection, and secure access
- Ensure security measures balance protection with user experience
- Drive awareness initiatives and training to uplift end-user security behaviour
- Monitor security-related user issues and reduce friction in secure workflows

What you’ll bring

We believe the successful candidate will have robust analytical, communication and stakeholder engagement skills. You’ll bring:

- Strong understanding of cybersecurity operations and frameworks (e.g., NIST, ACSC E8 and ISO 27001)




- Experience leading SOC or cyber operations teams
- Knowledge of SIEM, EDR, SOAR, and threat intelligence platforms
- Experience with security incident management and response
- Relevant tertiary qualification in cybersecurity, IT, or related discipline
- Minimum 3 years leadership experience in security operations
- Certifications such as CISSP, CISM, or GIAC preferred
- Experience with security tooling and SOC operations

What matters most? It’s simple – your drive to help anyone and everyone who needs us. And you’ll see your role as a real responsibility and an incredible opportunity to make an impact on lives across the country.

Why Hearing Australia?

There’s so much to love about a role with us. But our people say there’s three things that set us and their careers apart. They’re about:

- How we do what we do : Our vision is to deliver the best hearing solutions for anyone, anytime, anywhere. At Hearing Australia, you’ll know you’re making a contribution that really means something
- Who we work with: Here, you’ll support and empower clients of all backgrounds. That’s what drives our teams and what makes them so special
- Where we’re going next: As our industry evolves,



we’re committed to learning and improving what we do and how we do it and building an organisation where everyone can thrive.

What does that mean for you?

As the Security Operations Manager, you’ll know that every day, your work is helping children and adults who need us. Just ask Sandeep, one of our IT professionals about why they choose to work with us:

The work we do in helping people hear sound again and for the very first time is quite inspirational. Everything we do here is purpose-driven.

Benefits

You’ll also enjoy a range of benefits, including:

- Attractive employee benefits (salary sacrifice superannuation, HCF private health cover discount, well‑being programs, salary packaging, discounts across an exciting range of retailers)
- Paid parental leave
- Free, onsite staff parking
- Employee recognition awards programme
- Flexible work arrangement opportunities to support work, personal and family commitments

Legal & Diversity Statements

We will require the successful candidate to be willing to have a Police Check conducted (we pay), a current driver’s licence and must have rights to work in Australia.

Hearing Australia is an Equal Opportunity Employer and embraces diversity, equity and inclusion. We are passionate about building a diverse and inclusive culture from within.

We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply.

We are committed to facilitating a barrier‑free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

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📌 Security Operations Manager (City of Sydney)
🏢 Hearing Australia
📍 City of Sydney