The role Customer Care Consultant is responsible for providing personalised and timely help to Angle Auto customers in moments that matter. This means connecting with the customer and providing personalised service, building trust by being open and honest, listening and understanding their situation.

Key Responsibilities

- Proactively contribute to innovation and continuous improvement to improve quality, efficiency, risk, and compliance outcomes by working closely with cross‑functional teams across the organisation.
- Manage record keeping and ensure quality of data input.
- Provide administrative process assistance to relevant teams.
- Contribute to our customer service experience through innovation, productivity and efficiency to drive a customer‑focused culture and improve the customer experience.
- Proactively manage service and provide requested documents for Payout Letters, Statements, Finalisation Letters, Amortisation Schedules, Copy of Contracts, etc.
- Handle existing customers’ account maintenance enquiries for updating address, phone number, bank account details, etc.

Qualifications & Experience

- Tertiary qualification in Administration, Business or similar is beneficial, but not essential.
- Prior experience in a customer‑focused role – retail, contact centre, etc.
- Strong typing skill, speed and accuracy combined with strong email etiquette.
- Strong verbal and written communication skills.
- Highly developed and professional interpersonal skills, including strong relationship‑development skills.
- Ability to connect with customers,



build a relationship and lead the conversation to the right solution.

Employee Perks

- Birthday leave: Enjoy a day off on your birthday.
- Health and wellbeing leave: Take some well‑deserved ‘me’ time.
- Volunteering day: Make an impact with a day dedicated to giving back to causes you care about.
- $500 ergonomic equipment reimbursement: Invest in comfort and productivity with support tailored to your work setup.
- Recruitment referral program: Receive a payment of up to $5,000 for helping us identify and personally endorse high‑calibre candidates.
- Employee rate program: Gain access to our best auto finance rates with your next car purchase.
- Paid parental leave: Time to support your growing family.
- SPARK: Employee benefits program that offers discounts and wellbeing support.
- Purchased annual leave: Gain extra flexibility by purchasing additional leave.
- Diversity flex leave: Flexible observation of culturally significant days by choosing an alternate day that better aligns with your cultural values.

Equal Employment Opportunity

Angle Auto Finance is committed to attracting, retaining and strengthening the performance of a diverse, equitable and inclusive workforce. It is our commitment to ensure equal employment opportunities without discrimination or exclusion on the basis of cultural heritage, colour, religion, citizenship status, age, sex, sexual orientation, gender identity, or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information or any other basis protected by law.

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📌 Customer Care Consultant (City of Sydney)
🏢 AAF01 Angle Auto Finance
📍 City of Sydney