You crave a career that pushes you, where you'll meet challenges head on and you're guaranteed to grow. Here's your chance to design and deliver efficient, customer-focused services that also enhance accessibility, sustainability and overall quality of living for more people than you've imagined. In this role, you'll: Help shape customer-focused products and services by gathering insights, analysing information, and supporting the product management process.

You'll work closely with stakeholders to understand customer needs, identify opportunities for improvement, and provide recommendations that help guide product priorities, decisions, and delivery.The Product Analyst will also be responsible for:

- Collaborating with stakeholders and users to gather, document, and refine business and user requirements that support product development outcomes.
- Conducting qualitative and quantitative research, including interviews, surveys, and data analysis, to identify insights, trends, and opportunities for improvement.
- Facilitating discovery workshops, ideation sessions, and planning activities to explore challenges, validate assumptions, and support solution development and prioritisation.
- Preparing and maintaining product documentation, analysis, and key artefacts, ensuring information is accurate, accessible, and supports informed decision-making.
- Monitoring product performance through metrics, OKRs, and KPIs, providing insights that drive continuous improvement and product success.
- Supporting cross-functional collaboration, product ceremonies, and process improvement initiatives, enhancing the efficiency and consistency of product management practices.This is an ongoing full-time position located at Parramatta.This role can be based anywhere in New South Wales. The roles require in person attendance on particular days of the week at your local TfNSW office.





For more information on the role and business unit, view the role description and information pack. About you You have tertiary qualifications in a relevant discipline or equivalent experience. You’re experienced in product, business, or data analysis, ideally within a technology-focused or multidisciplinary environment.

You are a strong analytical thinker with excellent problem-solving skills and can turn complex information into clear insights and practical recommendations. You’re skilled in user research and data analysis, using evidence and insights to support product decisions and strategy. You are an effective communicator with strong written and verbal skills, able to create explicit documentation and present findings confidently.

You’re highly organised, able to manage multiple priorities, maintain attention to detail, and meet deadlines. You are proficient in tools such as Excel, Power BI, Jira, Confluence, Miro, or similar analytical and documentation platforms.

Who we are Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. Join us Our workforce is as diverse as the community we serve.

If you’d like further information on our inclusion and diversity initiatives, visit Transport careers. Flexible work options may be available. Learn more via Flexible work options and policy Apply today Applications close 11:59 PM Sunday 9 August 2026 For any enquiries, please contact John Roberts at [email protected].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply.

Visit Supporting Aboriginal

People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us. Learn more about how to apply via Our recruitment process | Transport for NSW #nswstwi#reghyb

📌 Product Analyst TfNSW Grade 7 (Parramatta)
🏢 Transport For Nsw
📍 Parramatta